Director, Global Commercial Operations & Customer Engagement

Director, Global Commercial Operations & Customer Engagement

Calling all originals : At Levi Strauss & Co., you can be yourself and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit and your future.

The Director, Global Commercial Operations & Customer Engagement is a strategic leadership role responsible for driving end-to-end commercial execution and elevating customer engagement across all our DTC global channelsretail, outlet, and e-commerce. You will serve as the commercial "nerve center," integrating cross-functional teams to align execution with business objectives and build a best-in-class commercial ecosystem.

About the Job

• Translate strategic priorities into operational execution across global markets.
• Strengthen channel execution, pricing, lifecycle management, customer engagement and commercial performance tracking.
• Build executional discipline through tools, operating rhythms, and accountability mechanisms.
• Lead commercial performance improvement through insights, retail KPI tracking, and customer activation
• Increase adoption of global frameworks, tools, and processes across clusters.
• Improve consumer data capabilities, insights and tactics to guide customer KPIs such as capture, spend and lifetime value, and retention rate
• Support clusters in operational execution by removing bottlenecks, driving collaboration and execution excellence
• Regular travel to global markets required to ensure executional agreement and capability building
• You will report to our VP, Commercial Operations

About You

This is a hybrid position based in our San Francisco, CA headquarters. You will be expected in office 3 days per week typically Tuesday-Thursday. Note, time in office can vary depending on business needs.

Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes base pay, incentive plans, 401(k) matching, paid leave, health insurance, product discounts, and more designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. Available benefits and incentive compensation vary depending upon the specifics of the role; details relating to a specific role will be made available upon request.

LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success.