Network Tech Lead

Direct message the job poster from Insight Global

This is a Permanent / Full-Time role working directly for Insight Global within our HQ here in Atlanta!

Job Title : Network Tech Lead

Reports to : Manager of Network Operations

Location : Atlanta, GA

Job Type : Full-time

Department : Infrastructure Operations

Position Summary :

The Network Tech Lead will serve as the technical lead and operational steward of enterprise-wide network services across 75+ office locations, including HQ and remote sites. Reporting to the Manager of Network Operations, this individual will be responsible for overseeing day-to-day network operations, ensuring high availability and performance of all network infrastructure (LAN / WAN / WiFi / AV), and leading the team in alignment with modern standards, automation, observability, and infrastructure maturity goals. This role requires strong hands-on expertise, team mentoring capabilities, operational rigor, and experience across both on-prem and cloud networking environments (Azure / AWS).

Key Responsibilities :

• Provide day-to-day leadership and mentoring for the Network Operations team, including senior and junior engineers.
• Serve as the primary escalation point for complex networking issues and lead root cause analysis for major incidents.
• Drive the adoption of SOPs and enforce process consistency, quality reviews, and audit trails in line with the organizations operational maturity goals (Levels 15).
• Collaborate with the Network Architect to convert design and strategy into actionable implementation and monitoring plans.
• Own network observability and proactive alerting across all devicesleveraging tools like Cisco Meraki, ThousandEyes, and ServiceNow for automated incident creation.
• Ensure consistent monitoring of WiFi, AV systems, and conference rooms; respond to and remediate issues proactively before business impact.
• Coordinate site-wide upgrades of legacy Cisco Catalyst gear to Meraki-compliant appliances to improve observability and supportability.
• Conduct regular WiFi site surveys and follow through with remediation plans in collaboration with site stakeholders.
• Lead the rollout of network automation scripts for common tasks such as configuration backups, firmware checks, and change validations.
• Champion the integration of alerting platforms with ServiceNow for seamless incident management workflows.
• Support planning and readiness activities for the Global NOC initiative, ensuring full playbook coverage and training paths for L1 / L2 teams.
• Collaborate closely with Cybersecurity to ensure VPNs, endpoint compliance, and secure networking principles are followed.
• Provide training, peer reviews, and promote a continuous learning culture within the NetOps team.
• Participate in vendor evaluations and coordinate with procurement and Cumberland for Cisco contract renewals and equipment acquisition.

Key Performance Indicators (KPIs) :

Qualifications : Education :

Experience :

Technical Skills :

Soft Skills & Attributes :

Need to Have :

Nice to Have :

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology and Engineering

Industries

Staffing and Recruiting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

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