Assistant General Manager

Assistant General Manager

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Managed by Legends Global, Desert Diamond Arena is the premier live entertainment venue of the Southwest, hosting world-class concerts, sporting events, and private experiences in the heart of the Westgate Entertainment District. Following a recent $42 million transformation, the arena continues to set the standard for innovation, premium hospitality, and guest experience. We are seeking a dynamic Assistant General Manager to join our Executive Leadership team. The Assistant General Manager is responsible for the day-to-day activities of the assigned departments within the facility. The AGM is also responsible for reinforcing a "one team" approach with all departments and contractors within the venue. The role includes helping facilitate optimum efficiency by maximizing revenue, ensuring budget expenses are monitored appropriately and providing exceptional customer service for internal and external clients. The work is to continuously improve the reputation and high standards of the facility within the industry that lead to positive experiences for both guests and clients. Essential Duties and Responsibilities Include the following; other duties may be assigned :

• Drive operational excellence by fostering a "one team" culture that promotes collaboration and synergy across all departments within the facility.
• Provide leadership and oversight for the following departments : Event Services, Event Production, Operations, Private Events, Box Office, Booking either directly or through department heads.
• Ensure effective coordination, implementation, and administration of plans and programs prescribed by the General Manager and / or corporate directives, maintaining the highest standards in customer service, staff training and development, quality assurance, sustainability, safety, IT systems, asset management, and crisis response.
• Implement facility policies and objectives in alignment with Legends Global standards
• Conduct regular meetings with department heads to review activities, budgets, key initiatives, personnel matters, challenges, and successes, ensuring alignment and clear communication.
• Oversee contractor compliance and adherence to established facility policies and procedures.
• Assemble and lead cross-functional project teams as needed to deliver high-quality outcomes that support venue goals and enhance client satisfaction.
• Build and maintain strong working relationships with clients, tenants, employees, contractors, community partners, and key stakeholders.
• Ensure compliance with all applicable laws, codes, ordinances, policies, procedures, safety protocols, and risk management standards.
• Develop and implement departmental processes and "best practices" designed to uphold first-class customer service standards and reinforce the venue's professional image.
• Assist in preparing the annual operating budget and capital improvement plan, including recommendations for future repairs and enhancements.
• Respond to emergencies, crowd control, or crisis situations promptly and effectively, maintaining calm and authority.
• Represent the General Manager in meetings, presentations, and client interactions as needed.
• Conduct performance evaluations, administer disciplinary actions, and support employee development.
• Recruit, hire, train, and mentor team members to build a high-performing organization.
• Stay current on industry trends and local market dynamics that may impact venue operations and business strategy.

Supervisory Responsibilities

Qualifications

Compensation

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Working Conditions

Location : Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Legends Global is an Equal Opportunity / Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.