Provider Engagement and Performance Manager (Brooklyn)

The Provider Engagement and Performance Manager play a critical role in advancing Network Solutions IPAs (NSIPA) mission by developing, managing, and supporting a high-performing provider network. This role is responsible for fostering strong provider relationships, driving performance in value-based care contracts, and ensuring provider satisfaction through effective engagement, education, and administrative support.

The ideal candidate is proactive, mission-driven, customer-focused, and thrives in a fast-paced healthcare environment. They possess strong communication and analytical skills, a collaborative spirit, and a deep understanding of provider practice operations and value-based care delivery models.

Key Responsibilities

Serve as the primary point of contact for a panel of providers within a designated territory.

Represent and promote NSIPA as the preferred IPA through strong provider relationships and superior service.

Conduct regular in-person provider visits (34 days / week) and manage follow-up activities on administrative days (12 days / week).

Lead new provider onboarding and orientations, ensuring a smooth introduction to NSIPA's programs, policies, and value-based contracts.

Communicate performance expectations, program updates, and support resources in a clear and timely manner.

Collaborate with providers to implement quality improvement initiatives and care gap closure strategies.

Provide practices with performance reports and actionable insights, including quality metrics, care gap data, and population health dashboards (e.g., Garage platform).

Analyze provider performance from a clinical, operational, and financial perspective to identify opportunities for improvement.

Support access to EMRs, assist with medical record requests, and gather provider cooperation for performance initiatives.

Identify opportunities to expand or strengthen NSIPAs provider network in alignment with strategic goals.

Assist with provider recruitment and engagement strategies in partnership with payers and internal stakeholders.

Develop an in-depth understanding of the unique needs and challenges of NSIPAs provider network.

Support planning and execution of provider meetings, events, and educational seminars.

Work closely with internal teams across departments (e.g., Quality, Care Coordination, Contracting, IT) to ensure successful implementation of NSIPA initiatives.

Participate in Joint Operating Committee (JOC) meetings and collaborate with payers as needed.

Ensure timely resolution of provider issues, inquiries, or concerns, maintaining a high level of service and satisfaction.

Maintain accurate and up-to-date records of provider contacts, staffing, and key operational information.

Ensure the quality and completeness of documentation, including onboarding packets, orientation materials, and performance reports.

Assist with special projects and organizational initiatives, such as events, chart chases, EMR integration, or population health efforts.

Skills & Competencies

Excellent interpersonal and communication skills, with the ability to build trust-based provider relationships.

Strong critical thinking and problem-solving abilities.

Self-motivated, organized, and able to manage competing priorities.

Proficiency in Microsoft Office Suite and other relevant software platforms.

A collaborative, entrepreneurial mindset aligned with NSIPAs mission and provider-first philosophy.

Core Attributes

Mission-driven and customer service-oriented

Strong sense of ownership and accountability

Analytical mindset with the ability to interpret data for actionable insights

Entrepreneurial spirit with a proactive approach to solving problems

High level of professionalism, integrity, and emotional intelligence

Education & Experience

Bachelors degree in healthcare administration, public health, business, or a related field (masters preferred).

3+ years of experience in provider relations, network management, or a similar healthcare-facing role.

Knowledge of value-based care, managed care models, and healthcare provider operations.

Experience working with EMRs, performance reporting tools, and population health platforms is a plus.