Member Success Manager

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About Kiln

Kiln is a flex-office and lifestyle brand that strives to deliver an exceptional experience, elevating the performance and lifestyle of our members through an ecosystem of people, products, places, and spaces.

About Kiln

Kiln is a flex-office and lifestyle brand that strives to deliver an exceptional experience, elevating the performance and lifestyle of our members through an ecosystem of people, products, places, and spaces.

Kiln launched in 2018 with our first locations in Salt Lake City and Lehi, Utah. Today, we've grown to 18 hubs across the Mountain West, and we're just getting started. As a leader in the flex-office movement, Kiln is shaping the future of hybrid work in the evolving landscape of commercial real estate.

Our Core Values

1 : Human at the core

2 : Achieve & Celebrate Together

3 : Thoughtful and with Purpose

4 : Always Evolving

5 : Nothing short of Extraordinary

6 : Scrappy & Ingenious

Our Mission

Our mission is to transform the world within the workplace, elevating the quality of life for our members and empowering teams to build in new and innovative ways.

Our community lifts individuals, facilitates learning, and creates a collective that is capable of things we cannot imagine.

Role Summary

The Member Success Manager works in tandem with the team and Community Director to think creatively to bring businesses and entrepreneurs to Kiln. As the primary point of contact for all sales opportunities and membership related needs, this person is a primary role for retention, sales and revenue goals. They are the "face" of Kiln throughout the onboarding process and throughout the life of membership.

We are seeking an individual looking for a home and career with growth opportunities, and daily challenges.

Goals and Objectives

• Personifies Kiln's core values and strives to achieve our mission
• Support the Community Team to achieve the following :
• Create a welcoming and collaborative community environment amongst our members through events and relationship building between members
• Ensure that assigned Kiln facilities are fully operational and processes are running smoothly
• Drive growth and promotion of Kiln-provided service offerings
• Take direction from the Community Manager to support the Community Team as required

Major Responsibilities

Sales & Membership Management

Networking & Event Support

Member Experience

Ideal Experience And Skills

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Other

Job function

Job function

Other

Industries

Hospitality

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