Gift Administration Manager

Gift Administration Manager

The Gift Administration Manager (GAM) plays a critical role in establishing confidence in donors that their gifts are stewarded with care and professionalism. This role offers the highest customer service and a consistent donor experience to our giving partners while making sure that each contribution is processed, recorded, acknowledged, and reconciled with precision, compliance, and donor care. As "mission control" for a lean development team, this position strengthens collaboration between the development and finance teams and works with development officers to facilitate retention, relationship with the organization, and deeper engagement. Excellent customer service and attention to detail will help maintain SIL's credibility and build trust, the essential building blocks behind SIL's ability to be well nourished and carry out its mission for the sake of the world's minoritized languages.

Key Result Areas (KRAs)

KRA 1 : Accurate and timely gift processing

This KRA will be fulfilled through the completion of the following objectives :

• 100% of charitable contributions (cash, checks, credit cards, online gifts, wire transfers, stock, in-kind, and pledges) are entered into the accounting system and donor CRM accurately, within 48 hours of receipt, aligned with donor intent, and appropriate indirect cost recovery amounts are designated. Check scanning, batching, and deposits take place at least twice a week, following control protocols.
• Donors have been sent personalized, IRS-compliant gift acknowledgments and tax receipts within 72 hours of gift entry, ensuring timely stewardship and reinforcing donor trust. Donor preferences for annual receipts are tracked, and annual receipts have been mailed by January 31.
• All contributions have complied with IRS and industry accounting standards (including NACHA, PCI, and ECFA). Restricted gifts are tracked with proper documentation, and the organization passes annual audits with no findings related to gift processing.
• The donor CRM (currently FreshSales) has maintained at least 98% data accuracy for contacts entered, following standardized data entry protocols.
• The Development team has worked at least monthly to perform reconciliation with the Finance Department, demonstrating a commitment to accuracy and timeliness, with clear documentation, audit-ready recording of activity and segregation of duties. Regular reports on giving trends and donor activity are delivered without error.

KRA 2 : Donor retention

This KRA will be fulfilled through the completion of the following objectives :

KRA 3 : Development Officer (DOs) Coordination

This KRA will be fulfilled through the completion of the following objectives :

KRA 4 : Process management

This KRA will be fulfilled through the completion of the following objectives :

KRA 5 : People management

This KRA will be fulfilled through the completion of the following objectives :

Knowledge, Skills, and Abilities :

Education and Experience :

Training and Orientation :

Pay Range

$65,0