PATIENT EXPERIENCE LIAISON (NON-RN)

Job Description

Responsibilities

Come and join the RMC Family!

We have been in the community since 5. Our mission is to provide comprehensive multi-specialty medical services in the greater Riverside region. Your passion, inspiration, and talents are invaluable to us and our mission to serve others. Our facility can provide a place for you to thrive and continue your professional development. Quality Healthcare is our passion, improving lives is our reward. We are working to change lives and transform the delivery of healthcare. Riverside Medical Clinic is the best place to work, practice medicine, and receive care.

SUMMARY: Provides Patient Care services coverage based on the Clinic requirements. Assumes all Patient Engagement Representative job responsibilities. Verifies established patient information to ensure accuracy and insurance information is correct. Collect co-pay and amounts due if applicable, giving each patient a receipt. Cooperates in cross-training others to ensure coverage at all times.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

HOURS: 9:AM- 5:PM

Qualifications

EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED) required. Must possess good written and verbal communication skills, typing, general clerical skills, and excellent telephone skills. Medical terminology and two years medical office experience required.

CERTIFICATES, LICENSES, AND REGISTRATIONS: None.

ESSENTIAL FUNCTIONS:
Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing
the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the
job. They are the major functions for which the person in the job is held accountable. Note: (other
duties may be assigned, deleted or changed at any time, at the discretion of management, formally, or
informally, either verbally or in writing).
1. In the absence of the assigned Patient Engagement Representative, responsible for
completion of all duties.
2. Cooperate in the cross-training of this position to ensure adequate coverage at all times;
cooperate in being cross-trained to another position to ensure coverage at all times.
3. Assume responsibility to travel between departments and facilities to assist in coverage as
required.
4. Schedule new and established patients according to the approved Clinic guidelines of each
practitioner and the appointment scheduling policies and procedures.
5. Verify patient information following patient registration criteria and inform patients of payment
responsibility. Make return appointments for patients within the scheduling guidelines.
Cancel and reschedule patients as needed.
6. Take messages for the office staff and providers as requested and when appropriate (per
policy). Route messages according to procedure.
7. Request charts from the Medical Records Department for same-day appointments.
8. Assist supervisors as needed with varies office duties. May travel between departments and
facilities to assist in coverage as required.
9. Verify and update patient information following patient registration criteria; obtain copies of
insurance card. Make corrections into computer immediately.
. Collect payments and inform patients of payment responsibility according to Business Office
guidelines. Balance and deposit payments on daily basis.
. Make return appointments for patients within the scheduling guidelines. Cancel and
reschedule patients as needed. Follow check -in protocol. Prepare charts according to office
procedure.
. Greets patients and ensures all patients have been registered properly and all patient
information is updated and entered directly into the computer and any necessary forms have
been completely filled out.
. Orients new patients to the Clinic. Informs patients of Riverside Medical Clinic’s financial
polices. Obtains copies of insurance cards and completed assignment forms. Enters
information immediately.

This opportunity offers the following:

Challenging and rewarding work environment
Growth and Development Opportunities within UHS and its Subsidiaries
Competitive Compensation

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.