Service Manager
Workbox StaffingGreenville, SC, US13 days ago
Job type
- Full-time
Job descriptionAssociate's degree required; Bachelor's degree strongly preferred Minimum 5 years of experience in a customer-facing role in distribution or manufacturing industry Demonstrated ability to work solo and lead a service team Excellent communication and leadership skills Working knowledge of Windows applications and inventory management systems Accuracy in handling detailed information / data Ability to travel to customer sites periodically Self-starter mentality with strong attention to detail and commitment to quality work Ability to handle multiple tasks and manage project timelines Strong interpersonal and communication skills Excellent planning, organizational, and project management skills Prior experience working with material handling equipment Knowledge of hydrogen or battery-powered vehicle systems Experience using SAP B1 or a similar ERP program
Job Description
Job Description
Job Title
Service Manager
Location
Greenville, SC
Pay
$95K annual
Shift
1st Shift
Job Summary
A manufacturing company is seeking a Service Manager to maintain customer relationships and direct field maintenance and service processes for hydrogen fuel cell systems. The ideal candidate will be an experienced professional with a strong background in customer-facing roles, capable of working independently and leading a service team.
Responsibilities
- Provide first-class customer service and product information to key users
- Deliver prompt and professional solutions for customer inquiries
- Represent customer opinions and suggestions to the company
- Manage Service Level Agreements (SLAs) and ensure proper support parameters
- Hire, train, and manage customer service staff
- Set reportable metrics to measure service department performance
- Suggest and implement improvements to customer service processes
Key Qualifications
Preferred Skills
How to Apply
https : / / www.workboxstaffing.com / job -results# /
Equal Employment Opportunity
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Service Manager • Greenville, SC, US
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