Senior Manager of Product Management | Experience Design

As Senior Manager, Product Development - Experience Design at Epicor, you will lead the charge in shaping intuitive, AI-native customer experiences that drive real business impact. You'll guide a multidisciplinary design team through research, strategy, prototyping, and scalable delivery-partnering closely with Product Management and Engineering to bring next-generation AI capabilities to life. This is a high-visibility role for a strategic design leader who thrives on disruption, innovation, and connecting user insight with technical execution.

What you will be doing :

Define and champion the experience vision and strategy for AI-native products and features.

Lead cross-disciplinary design execution across user research, service design, interaction design, prototyping, and usability testing.

Embed design early in product development, collaborating with PMs and engineers to co-own roadmaps and ensure design integrity.

Establish and track KPIs that measure experience impact-adoption, engagement, retention, and trust.

Mentor and scale a team of designers, UX researchers, content designers, and experience architects.

Drive improvements in design systems, AI tooling, accessibility, and operational excellence.

Evangelize user insights and design strategy to senior stakeholders.

Stay ahead of AI trends (LLMs, agents, personalization, generative interfaces) and translate innovation into product opportunities.

What you will likely bring :

Proven background in UX design with international leadership experience.

Deep understanding of software product development at scale in a leadership capacity.

A disruptive mindset-comfortable challenging the status quo and driving change.

10+ years in UX / design roles with increasing leadership responsibility.

4+ years managing mid-to-senior designers and UX researchers.

Strong strategic thinking and ability to link design work to business outcomes.

Technical fluency in AI, ML, data, and APIs to collaborate effectively with engineers.

Experience delivering complex products with measurable impact.

Bachelor's degree in design, HCI, human factors, engineering, or equivalent experience.

Comfort working in agile, lean, and data-driven environments.

What could set you apart :

Hands-on experience with AI technologies or demonstrated ability to quickly learn in that domain.

Domain knowledge in ERP, enterprise SaaS, or B2B workflows.

Strong storytelling and executive communication skills.

Experience building scalable design workflows and systems.

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About Epicor

At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We're Proactive, Proud, Partners .

Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

Health and Wellness : Comprehensive health and wellness benefits designed to support your overall well-being.

Internal Mobility : Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.

Career Development : Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.

Education Support : Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.

Inclusive Workplace : Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.

Work-Life Balance : Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

Global Mobility : Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you- that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.

We are an equal-opportunity employer.

Recruiter : Matthew Brady