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Guest Services Team Members
Guest Services Team MembersCleveland Browns • Cleveland, OH, USA
Guest Services Team Members

Guest Services Team Members

Cleveland Browns • Cleveland, OH, USA
30+ days ago
Job type
  • Part-time
  • Temporary
  • Quick Apply
Job description

"We unite fans by always delivering world class experience"

The Huntington Bank Guest Services Team is seeking individuals interested in part-time / seasonal employment at Huntington Bank Field. Our Event Team Members play a pivotal role in creating world class experience for our guests, from the moment they enter the Stadium until the moment they depart . We are looking for friendly, outgoing, self-motivated people who are obsessed with provid ing unparalleled customer service to each of our guests. Positions start with a salary of $15.50 / hour and are listed below along with the online application. If you want to be a part of the excitement at Huntington Bank Field, apply today!

J OB DESCRIPTION

Essential Functions :

  • ​ Greet and welcome guests as they enter Huntington Bank Field.
  • Provide excellent customer service to enhance the fan experience.
  • Proactively assist guests with any questions or concerns they may have.
  • Understand and enforce all Huntington Bank Field policies and procedures.
  • Provide guests with accurate directions to and from stadium locations such as seating areas and restrooms.
  • Must be attentive to guests' needs, have full knowledge of all policies, services, and facility locations.
  • Report any and all incidents to Supervisor.
  • Thank guests for attending as they leave.

Positions :

Elevator Operator  - Team Members will transport guests to the appropriate level of the Stadium ​ .

Guest Relations Team Member  - Team Members will enthusiastically greet guests and will provide assistance through extensive knowledge of Huntington Bank Field policies and procedures.

Suite Attendant  - Team Members will provide world class service to our Suite Guests .

Usher  - Team Members are to ensure that each guest may enjoy the event without disruption from others. These responsibilities include a ssist ing guests in locating their seats , k eep the aisles and walkways clear , and delivering the best fan experience possible.

Mobility Assistance Team Member  - Team Members are responsible for transporting guests with limited mobility to and from their seats.

Qualifications :

  • Strong interpersonal and communication skills
  • Ability to project an approachable, professional attitude at all times
  • Ability to walk up and down stairs and stand in one place for long periods of time
  • Must present a neat, well-groomed appearance
  • Must be able to work indoors and outdoors in all weather conditions
  • Must have reliable transportation to and from Huntington Bank Field
  • Must be able to work weekends, nights and holidays when required
  • Must be able to work all major events and all Cleveland Browns Home Game
  • Must be able to pass criminal background check and a drug test
  • Must be at least 18 years old
  • Create a job alert for this search

    Service Team Member • Cleveland, OH, USA

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