IT Specialist / Help Desk

Description

Do you possess a meticulous eye for detail , a passion for technical wizardry, and the charisma of a natural communicator?

If so, this could be your perfect match.

DaBella is seeking a full-time IT Specialist to join our team of growing leaders. The successful candidate will provide on-site and remote technical support to end users and execute various internal projects.

If you have 2-5 years of experience with direct customer technical support, DaBella would love to bring you on-board.

Our team actively manages customer IT solutions, and we will be requiring this individual to engage in all IT activities ranging from basic windows workstation support to CRM software support.

At DaBella, we value your long-term career aspirations . You'll start your journey with us as an IT Specialist, but we encourage and support your development within our organization .

We provide opportunities for skill enhancement and specialization, as well as ongoing professional development and training programs, giving you the chance to advance in your IT career.

Status : Full-Time (On-site)

Hours : Monday - Friday, 8 : 00 AM to 5 : 00 PM

Compensation : $20.00 - $25.00+ Hourly

Job Requirements :

• Experience the thrill of traveling across the nation while bringing connectivity to life, setting up network equipment and workstations at branch locations.
• Communicate with vendors and contractors to schedule services for branch openings and moves.
• Own and manage branch opening projects using project management tools.
• Order all IT equipment necessary for branch openings using company purchase accounts, handle the logistics.
• Maintain close communication with our General Managers throughout the opening process.
• Perform hardware, software, and network troubleshooting.
• Exemplify top-tier customer service.
• Share technical knowledge and help mentor fellow techs / team members wherever possible.
• Deliver personalized support to end users.
• Identify and suggest possible improvements on procedures.
• Direct unresolved issues to the next level of support personnel.

Qualifications :

• 2-5 years of experience as a IT Administrator / Help Desk Technician
• Experience with Microsoft, Zendesk, Asana, Asset Panda, Zoom, Meraki, Pulseway, Kandji, Konica preferred
• High school diploma or equivalent required
• IT related certifications highly desired, CompTIA, Network +, etc
• Proficiency in customer service and great communication, with the ability to adapt technicality to suit the audience
• Professional work ethic
• Motivated self-starter
• Excellent customer service and communication skills
• Willingness and ability to travel on a as needed basis
• Ability to multi-task multiple support requests and projects
• Strong personal organization and attention to details
• Strong desire to learn and understand our underlying software / systems / technology

Benefits :

Employees and their families are eligible to enroll in :

• Medical, Dental, and Vision
• Health Savings Account (HSA)
• Company Sponsored Life Insurance
• Supplemental Life Insurance
• Long-term and short-term disability
• Accident protection
• Employee assistance program - access to counseling services and other tools to improve work / family / life balance
• Pet Insurance for your furry family member
• 401k plan
• Additional Insurance Programs including :
• UHC Rewards
• Rally Health
• One Pass Select (gym membership subscription)

Additional Perks :

• VPTO (Volunteer paid time off) year-round incentives to give back to your local community
• Personal / Professional Development - we provide books, courses, and opportunities to attend leadership conferences
• Relocation opportunities to other branches across the nation

Each DaBella Employee receives :

• 80 hours of Paid Time Off annually with incremental increases
• 6 paid holidays during a calendar year effective day one of employment

This is an IN-OFFICE role.

For more information, please visit DaBella.us