Desktop Support

1 Incident Management : Receive, log, and categorize incoming service requests and incidents via phone, email, or ticket systems.2 Problem Resolution : Diagnose and resolve technical issues related to hardware, software, network connectivity, and peripheral devices.3 Troubleshooting : Utilize troubleshooting tools and procedures to identify and resolve problems effectively4 Documentation : Maintain accurate and up-to-date records of incidents, resolutions, and user interactions.5 Escalation : Identify and escalate complex issues to appropriate support levels.6 Communication : Communicate effectively with end-users, providing clear instructions and updates on issue status.7 Customer Service : Provide a high level of customer service, demonstrating patience, empathy, and professionalism.8 Knowledge Base : Contribute to and maintain the knowledge base, ensuring accurate and up-to-date information for troubleshooting.9 Hardware / Software Support : Provide support for a variety of hardware and software, including operating systems, applications, and devices10 Network Support : Assist with network connectivity issues, including troubleshooting and basic configuration.