Systems Operations Specialist

A company is looking for a Systems Operations Specialist responsible for maintaining Zendesk and optimizing care operations tools.

Key Responsibilities :

Manage daily operations of the clinic's Zendesk instance, including user onboarding and system configuration

Provide tier 1 troubleshooting and technical support for care teams on core business tools

Design and update standard operating procedures and maintain internal knowledge bases for operational efficiency

Required Qualifications :

2-3 years of experience in a technical support, operations, or administrative role, preferably in healthcare

Hands-on experience with Zendesk or a similar customer service / ticketing platform

Strong organizational skills with the ability to manage multiple small projects simultaneously

Familiarity with workflow tools such as Notion

Ability to work effectively in a fast-paced, dynamic environment