Fixed Operations Director - Ford of Pleasanton

Job Description

Job Description

Job Title : Fixed Operations Director - Ford of Pleasanton

Location : Pleasanton, TX

Department : Service & Parts Operations

Reports To : Dealer Principal / General Manager

Position Summary :

El Toro Auto Group based in San Antonio, TX is seeking a dynamic and experienced Fixed Operations Director to lead our service and parts department at Ford of Pleasanton. This is a key leadership position responsible for driving operational efficiency, profitability, and customer satisfaction throughout fixed operations. Ford experience is a strong plus and highly preferred.

Ford of Pleasanton is now operating in our brand new, state-of-the-art facility featuring a climate controlled shop, over 50 service bays, and all new equipment!

Key Responsibilities :

Oversee all aspects of fixed operations, including service, parts, and reconditioning departments.

Develop and implement strategic plans to increase profitability, streamline operations, and improve customer retention.

Lead and mentor our service drive manager, advisors, and support staff to achieve performance goals and maintain a culture of excellence.

Monitor key performance indicators (KPIs) such as hours per RO, gross profit, effective labor rate, and parts inventory turns.

Ensure compliance with OEM and dealership policies, safety standards, and customer service guidelines.

Manage budgets, forecast department expenses, and control operational costs.

Collaborate with other department heads to align service goals with overall dealership objectives.

Maintain positive OEM relationships and oversee warranty claims, factory programs, and training requirements.

Qualifications :

Minimum 5 years of experience in a Fixed Operations leadership role (preferably with Ford or other high-volume dealerships).

Proven track record of achieving and exceeding fixed ops performance goals.

Deep understanding of a dealership DMS system (DealerTrack).

Strong leadership, coaching, and team-building abilities.

Excellent communication, analytical, and organizational skills.

Knowledge of Ford systems, processes, and metrics (preferred).

Benefits :

Competitive compensation plan with performance-based bonuses

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Opportunities for career advancement within a growing auto group

If you're a results-driven leader with a passion for operational excellence and customer satisfaction, we invite you to join our team and help drive the future of service excellence in San Antonio.

Apply today and be part of a fast-growing, performance-driven dealership group!