Customer Success Area Manager - Premier / Signature - MA|NH|NY|VT

Premier Customer Success Area Manager

This position will support a territory covering parts of MA, NH, NY, and VT and includes Worcester, MA, Manchester, NH, and Lowell, MA.

Summary

The Premier Customer Success Area Manager is responsible for overseeing customer engagement, retention, and growth for a portfolio of strategic accounts within a designated area or region. This role includes direct supervision of a team of Customer Success Supervisors, providing leadership, coaching, and operational oversight. The Area Sales Manager ensures consistent execution of customer success strategies, alignment with sales goals, and high performance from their team. Reporting to the Customer Success Director, this role serves as a critical link between strategic leadership and frontline execution.

Team Leadership & Management

• Lead and manage a team of Customer Success Supervisors who oversee frontline staff or customer-facing functions.
• Set clear expectations, KPIs, and performance targets aligned with enterprise account objectives.
• Provide regular coaching, feedback, and development to Supervisors to drive team success.
• Foster a culture of accountability, collaboration, and continuous improvement.

Customer Relationship Oversight

Operational Execution & Alignment

Strategic Support & Reporting

Growth & Expansion

Qualifications

Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan.

Pay Range

The salary range for this position is $92,580.00 / year to $184,740.00 / year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education / training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and / or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements : Medical / prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) Retirement Program, Vacation, Paid Holidays and Personal time, Paid Sick / Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race / color / religion / sex / national origin / veteran / disability / age / sexual orientation / gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.