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Scheduler-Intermediate (Center of Brain Health, Biggs Alzheimers)
Scheduler-Intermediate (Center of Brain Health, Biggs Alzheimers)UT Health San Antonio • San Antonio, TX, US
Scheduler-Intermediate (Center of Brain Health, Biggs Alzheimers)

Scheduler-Intermediate (Center of Brain Health, Biggs Alzheimers)

UT Health San Antonio • San Antonio, TX, US
4 days ago
Job type
  • Full-time
Job description

Job Title

Under general supervision, responsible for providing all elements of scheduling and registration support to a clinic.

Responsibilities

Scheduling :

  • Schedule, reschedule, and cancel patient appointments
  • Monitor and manage the reschedule work queue to ensure timely follow-up and appointment coordination.
  • Confirm appointments and follow up on no-shows or cancellations.
  • Communicate effectively with clinical staff regarding scheduling needs and patient flow.

Customer Service :

  • Greet patients warmly and professionally upon arrival at front desk.
  • Provide exceptional customer service to patients, families, and staff.
  • Provide assistance with check-in and check-out procedures.
  • Answer patient questions and direct them appropriately.
  • Qualifications

  • Demonstrates the ability to support the mission, vision and patient promise throughout all interactions the UT Health Way.
  • Demonstrates analytical thinking this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.
  • Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way.
  • Proficient computer skills using Microsoft Office and database programs.
  • Excellent verbal, written and interpersonal communication skills.
  • Ability to prioritize messages based on urgency.
  • EDUCATION :

  • High school diploma or GED is required.
  • Required Skills

    Three (3) years of related experience is required. Clinical experience is preferred.

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    Health Center • San Antonio, TX, US

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