Order Management Analyst

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Company Summary

Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts, and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!

Job Summary

The Order Management Analyst supports Zoro’s fulfillment operations by turning data into insights that drive process improvements and enhance customer experience. This role blends analytics, operations support, and continuous improvement in a fast‑paced, collaborative environment.

Duties and Responsibilities

• Extract, validate, and analyze data from systems like NetSuite, Looker, and BigQuery.
• Identify trends and gaps in order flow, fulfillment, and returns.
• Build and maintain operational reports and dashboards to track KPIs.
• Support cross‑functional projects and serve as a data resource for senior team members.
• Participate in testing and rollout of order management system enhancements.
• Document issues and process changes, and follow up on resolution.
• Contribute to automation and RPA initiatives by identifying opportunities for improvement.
• Provide data‑driven insights and help identify potential solutions to improve processes.

Minimum Qualifications

Preferred Qualifications

Total Rewards

Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) designed to foster and reward team members for strong performance. Total compensation will be highly competitive. In addition to competitive compensation, Zoro offers comprehensive benefits and perks including :

Culture

Zoro was founded in 2011 with a simple idea : make it easy for businesses to get the tools, parts, and supplies they need to keep things running. We’ve grown by staying curious, moving quickly, and solving everyday challenges in smart, practical ways. Backed by W.W. Grainger and inspired by our endless assortment business model, we’re on a clear path toward our next big milestone : $2 billion in revenue—and beyond.

At Zoro, we don’t just follow a playbook—we help build it. You’ll get to work on real problems with a supportive team that shares ideas freely, learns from each other, and celebrates wins together. Our culture is grounded in values that guide how we show up every day : Winning & Learning Together , Being Customer Obsessed , Being Transparent , and Taking Ownership . We don’t have all the answers, but we’re always asking good questions.

Zoro’s culture has been recognized by Fortune, Best Places to Work, and Built In Chicago—but the recognition we care about most comes from our team members, who make this place what it is.

We also know that flexibility matters. Our hybrid work model gives you space to focus and the flexibility to live your life—asking team members to be onsite at least two days a week. Our Chicago HQ (right above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection, collaboration, or just a good cup of coffee.

At Zoro, we’re growing fast toward big aspirations — and we’re continuously excited about the new challenges we get to solve together.

Equal Employment Opportunity Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are also committed to fostering an inclusive, accessible work environment that includes providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. Should you need a reasonable accommodation during the application and selection process, including but not limited to use of our website, any part of the application, interview, or hiring process, please advise us so that we can provide appropriate assistance.

Location and Salary

Illinois, Chicago, IL

Pay range : $52,800—$87,900 USD

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