Customer Success Associate

Customer Success Associate

While the rest of the security industry obsesses over locking data down to prevent it from being lost or stolen, we're doing something fundamentally different at Virtru. We're setting data free so that you can intentionally share it with others, but without sacrificing security, privacy, or control.

We've created both a suite of powerful data protection applications and an open platform that's sparking an ecosystem of innovation. Through the Trusted Data Format (TDF) open standard, we're not just protecting data; we're creating a new paradigm where security enables sharing rather than preventing it.

Think of us as the Android of data protection : a robust platform with an open core that developers and partners can build upon, coupled with our own best-in-class applications that showcase what's possible when you reimagine security from the ground up.

Backed by Iconiq Capital, Bessemer Venture Partners, Foundry Capital, and Tiger Global, we're helping Fortune 500 companies and government agencies discover that true data security means having the freedom to share, collaborate, and innovate without compromise.

As a Customer Success Associate, you will be reporting to the Senior Customer Success Manager. Your responsibilities will include :

• Onboard new customers using playbooks : run kickoffs, confirm goals and success criteria, coordinate admin setup with customers and if necessary with Virtru's deployment team; deliver end-user / admin training; drive time-to-first-value and go-live.
• Drive adoption and outcomes : monitor health / usage, run regular check-ins and QBRs, build light success plans tied to customer objectives, and recommend features and best practices to increase value.
• Renewals : own renewal motions for your book, prepare quotes, maintain accurate forecasts in Salesforce, and partner with Sales on larger or complex renewals or multi-year agreements.
• Expansion : identify upsell / cross-sell signals (new teams, additional seats, advanced features) and set discovery with decision makers; collaborate with Sales to scope and close opportunities.
• Risk management : track engagement to surface risk early, execute save plans, and coordinate resources to prevent churn.
• Relationships and advocacy : be the primary point of contact for admins and stakeholders; coordinate with Support on issues and communicate status through resolution.
• Feedback and content : gather structured product feedback, share insights with Product / CS, and contribute to playbooks, help-center articles, and training materials.
• Systems and reporting : document activities, notes, and next steps; keep data hygiene and forecast accuracy in Salesforce.
• Travel : occasional onsite visits for training, business reviews, or other key meetings.

Skills that will help you thrive in this role :

Virtruvian qualities that will set you up for success :

At Virtru, we believe people do their best work when their wellbeing is put first. This is why we make your wellbeing our priority with a thoughtful and holistic program that encompasses Occupational, Mental, Social, Physical, and Environmental Wellness by offering benefits such as

In addition to wellbeing, Virtru places a strong emphasis on diversity, equity, inclusion, and belonging. Our DE&I Council is dedicated to fostering an inclusive workplace and making the psychological safety of each and every one of our teammates a top priority.

Additional perks include :

Virtru is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. Virtru is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.