Call Center Representative

Job Description

Job Description

Overview

Call Center Representative

Customer Service | Business Development

Since opening our doors in 1993, Cellular Sales has differentiated itself from all others in the wireless industry by providing a concierge level customer experience both during and after the sale. Our more than 7000 team members operate over 770 retail locations in 32 states offering a premium level of customer service. Throughout our continued growth, we’ve remained committed to empowering our customers and our team to achieve their personal and professional goals.

Cellular Sales is not only an incredible opportunity, we also specialize in developing less experienced individuals wanting to achieve a new level of professional success. If you have a proven record of success, a strong work ethic and are looking for a career-defining opportunity, apply now to join our award winning team!

JOB DESCRIPTION

$17- $20 per hour depending on experience and skill level.

Summary / Objective

Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity.

Essential Functions

• Follow up on distributed leads
• Generate store traffic and contribute to the markets success
• Handle customer inquiries both by phone and text
• Support sales force by generating sales leads
• Follow communication scripts when handing different topics
• Research required information using available resources
• Provide customers with product and service information
• Candidates should be able to take feedback and criticism to improve productivity and character

Competencies

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

Must be able to sit for long periods of time

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Position Type / Expected Hours of Work

This is a full-time position.

Travel

No travel is expected for this position.

Required Education and Experience

Preferred Education and Experience

Essentials

Compensation