Front Desk Agent - CRQ

Job Description

Job Summary & Responsibilities

Position : Customer Service Professional  - 5 Star Facility!

Compensation : $20.00 per hour + Bonus (additional $3-$4 per hour) = Total hourly compensation = $23-$24 per hour!

Summary :

Our client is a highly specialized, elite company focused in the automotive industry, with an extraordinary emphasis on services. The client’s main priority is to deliver luxury experience to their clients. The ideal candidate is a highly gifted, experienced and dedicated Customer Service Professional.

Provides 5 Star Guest Service to current and future guests, as well as, partners and their guests and employees.   Develops business and retains and services clients in the specified geographic region.

Duties and Responsibilities :

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.

• Ensures each and every guest entering the facility has an exceptional experience
• Answers incoming guest telephone calls in a courteous and professional manner
• Possesses and maintains thorough knowledge of the hospitality industry as assigned
• Negotiates agreements with guests
• Opens and closes contracts; ensuring all required client paperwork is complete and accurate
• Responds to and investigates guest inquiries, concerns, and issues via phone, fax, mail, and email in a timely and courteous manner
• Assists all guests with inquiries and concerns in a professional and friendly manner both on the telephone and in person
• Understands and communicates information regarding the company products, services, and policies to new and existing clients
• Possesses and maintains thorough knowledge of our services and products.
• Perform pick-up and drop-off service for guests
• Assist in shuttle, delivery or logistics between locations.
• Researches guests prior to their arrival and offer service upgrade
• Use company wide programs, sales development, prospecting projects, guest events and reporting for group business development
• Achieve monthly, quarterly and annual revenue goals as outlined
• Maintain and organize work area
• Must be in proper uniform at all times when working
• Must be ready to work at the start of scheduled shift
• Follow lawful directions from supervisors
• Uphold the company non-disclosure and confidentiality policies and agreements
• Work evenings, weekends and holiday work hours as required
• Other duties as directed

Essential :

Requirements

Minimum Requirements :

Physical Requirements :

Benefits

Full-Time Employee Company Benefits

Short- & Long-Term Disability Insurance (for those in states where it is not offered) for individual employees

Requirements

customer service, retail