Senior Help Desk Technician

About ComPsych

ComPsych® is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResources® and AbsenceResources® solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.

Job Summary

The Senior Help Desk Technician will respond to, manage, troubleshoot and resolve technical and procedural issues for internal and external customers in an efficient and timely fashion over the phone, in person and through remote connectivity software. The Senior Help Desk Technician will also participate in infrastructure technology projects as assigned.

Primary Responsibilities

• You will manage the deployment, maintenance and upgrades of desktop PCs, mobile thin clients, peripherals, laptops and the software they contain
• You will provide hardware and software technical and procedural support to internal and external customers including desktop PC's mobile thin clients, peripherals and laptops
• Provide technical and procedural support to internal and external customers including file permissions, folder permissions, account permissions, and password resets / unlocks.
• Provide technical and procedural support to internal and external customers including network connectivity, VPN and remote desktop in diverse networking environments
• Deliver outstanding quality of service to our customers
• You will maintain accurate asset inventory
• You will create, deploy and maintain software images for desktop PCs, laptop and mobile thin clients
• Investigate and document incident root cause and resolution.
• You will complete customer inter-office moves that include moving desktop PCs, peripherals, and mobile thin clients
• Maintain an accurate and detailed record or all work performed in customer ticket management system
• Foster a team work environment in order to create a synergistic and efficient team
• Work well in a fast paced environment with deadlines
• Demonstrate flexibility with projects and inquiries with the ability to manage multiple projects and to establish priorities with minimal supervision
• You will establish and maintain strong communication with team members and other ComPsych departments
• You will be a member of the weekly on-call rotation for after-hours support

Job Qualifications

Other Requirements :

Benefits and Perks

EEO

ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.