Customer Success SpecialistWarrCloud • US
Customer Success Specialist
WarrCloud • US
30+ days ago
Job type
- Full-time
- Remote
- Quick Apply
Job descriptionCustomer Engagement : Lead scheduled dealer meetings, ensuring action items are met by both WarrCloud and the dealership to keep clients aligned and engaged. Account Management : Guide new customers from onboarding through ongoing support, fostering loyalty and reducing churn by addressing challenges and celebrating successes. Identify performance gaps or delays that may impact client satisfaction, and escalate as needed to department leads or leadership. Maintain regular tracking and documentation of departmental contributions to each account’s success. Reporting Analytics : Analyzing reporting on dealership warranty schedules, dealership operational challenges, and dealership operational successes, and utilizing critical thinking to advise dealerships on best practices for dealership operational success. Prepare internal summaries or reports outlining account status and dealership performance. Customer Advocacy : Act as a liaison between customers and internal teams, monitoring accounts to ensure service levels and deliverables are met across all supporting departments, communicating client needs to drive improvements in product features, training, and overall satisfaction. Provide feedback and insight on recurring issues, helping drive process improvements and accountability across teams. Act as a point of contact for dealership escalations, helping to resolve cross-departmental challenges efficiently. Strategic Collaboration : Partner closely with Sales on presentations, growth strategies, and engaging larger dealership groups. Attend and contribute to cross-functional meetings to advocate for account health, promote accountability, and ensure internal alignment. Product Partnership : Represent dealership needs and suggest product enhancements, working with the Product team to improve functionality and reporting capabilities. Escalation and Peer Support : Support and guide team members through complex escalations or difficult client situations to ensure swift and effective resolution. Contribute to onboarding and training of new team members by sharing best practices, tools, and institutional knowledge. Cross-Functional Collaboration : Ability to coordinate effectively across multiple departments and communicate expectations clearly. Escalation Management : Skilled in guiding others and managing high-pressure or complex client situations calmly and efficiently. Analytical Thinking : Capable of assessing account activity, identifying trends or gaps, and making data-informed decisions. Attention to Detail : Monitors account status, documentation, and internal tasks with a high degree of accuracy. Problem Solving : Proactively resolves issues and contributes to long-term fixes rather than temporary workarounds. Time Management & Prioritization : Manages multiple priorities efficiently while meeting internal deadlines and SLAs. Customer-Centric Mindset : Keeps the client’s experience top of mind while balancing internal responsibilities. Financial Analytics : Ability to analyze financial claim trends, identify lost revenue opportunities, and evaluate processing performance to ensure financial accuracy and maximize dealer profitability. 2+ years in customer success or account management, ideally within the automotive industry. Proficient in Microsoft Office and Google products (Excel, basic analytics, Word, PowerPoint, and Google Drive) Experience using CRM / Project Management tools such as Salesforce and Insightly Ability to analyze RO-level data to identify trends, revenue loss, or processing inefficiencies. Strong communication and interpersonal skills; comfortable working cross-functionally. High attention to detail and strong organizational habits. Ability to stay composed under pressure and guide others through escalated issues. Collaborative mindset with the ability to influence without direct authority. Strong problem-solving and conflict-resolution skills. Ability to multitask in a fast-paced environment with competing priorities. Comfortable making recommendations to management and contributing to process development. Availability to work full-time during standard business hours, with flexibility for time-sensitive account needs. Background in financial analysis or data interpretation related to warranty claims, profit recovery, or dealership service operations is a plus. Preferred background in Automotive Warranty Processing. 5+ years in customer success, with experience in both dealership and executive-level interactions. Proven ability to independently manage high-impact or complex accounts with minimal oversight. Plays a key role in mentoring, coaching, and onboarding new staff; acts as a point of escalation and knowledge resource for peers. Demonstrates ownership mindset—consistently drives accountability, follow-through, and proactive problem solving across departments. Models professionalism and operational excellence; upholds team standards, enforces best practices, and promotes a culture of continuous improvement. In-depth knowledge of Fixed Operations and experience in the automotive industry. Bachelor's in Communication or equivalent work experience in performance / account management. 100% Covered Medical Unlimited / Flexible PTO Policy Stock Options Remote Work Flexibility 10 Paid Holidays Per Year
We are a well-funded start-up that has developed and commercialized a first-of-its-kind machine learning-enabled SaaS platform that automates warranty claims processing for franchise automotive dealerships and OEMs. If you have ever wanted to work for an exciting and fast-growing company in the automotive software space then this is the job for you! We are a first-to-market leader experiencing rapid growth and are seeking an experienced Customer Success Specialist.
Why WarrCloud?
At WarrCloud, we’re committed to excellence in customer support and innovation within the automotive industry. We empower our team members to make a meaningful impact on dealership success, supporting personal growth and a collaborative, customer-centric culture.
Top Reasons to Work with Us
- 100% Remote opportunity
- Competitive salary + bonus
- Stock Options
- Health care, 401k and other benefits
- Stable / Fast Growing / Exciting company
- Chance to work with first of its kind AI / ML technology
- Awesome company culture!
What You Will Be Doing
As a Customer Success Specialist (CSS) at WarrCloud, you’ll be a strategic advisor and trusted partner for our dealership clients, helping them unlock the full potential of WarrCloud’s solutions along with improving the dealership operations. You will drive product adoption, reporting analytics, financial analysis within automotive warranties, customer satisfaction, and long-term loyalty by building strong relationships, addressing customer needs, and facilitating engagement. This role is pivotal in transforming how dealerships utilize technology to enhance operational efficiency and customer satisfaction.
Key Responsibilities
CSS Level 1
Focused on direct customer engagement, reporting analytics, onboarding, and performance management :
CSS Level 2
Builds on Level 1 responsibilities, with a stronger emphasis on strategic collaboration for deeper account growth. CSS 2 requires independent judgment, cross-functional collaboration, and a proactive approach to identifying gaps and driving improvement. You will also support team development, assist in escalated situations, and contribute to strategic process enhancements.
Key Skills and Attributes
Requirements
CSS Level 1
Nice to Have
CSS Level 2
Benefits
Create a job alert for this search
Customer Specialist • US
Related jobs
JOB DESCRIPTION] Customer Success Manager About : .Axiom Cloud is transforming how the world’s cooling systems are powered, operated, and maintained in order to generate significant clima...Show more
You’re a customer-obsessed technologist who thrives at the intersection of engineering and impact.With a strong technical foundation and hands-on experience integrating APIs and data pipelines, you...Show more
Draiver is a leading smart logistics platform specializing in end-to-end vehicle delivery management and execution across the U.
Leveraging AI-powered route optimization and chaining technology, exe...Show more
We enable businesses to host dynamic virtual events directly on their websites, featuring live chat, polls, Q&A sessions, and robust analytics.
Our customizable tools ensure seamless brand integ...Show more
As a Customer Success Manager at Sharetru, you will play a pivotal role in ensuring that our clients derive maximum value from our innovative computer software solutions.
Your focus will be on build...Show more
Kosmos enables secure, user-controlled digital identities for citizens, customers, and workforces.Through advanced passwordless authentication and identity verification, our platform reduces fraud,...Show more
Ouster is a leader in high-performance lidar solutions, enabling safer, smarter transportation systems.Our BlueCity ITS solution leverages cutting-edge sensor technology to enhance traffic monitori...Show more
Burq started with an ambitious mission : to turn the complex process of offering delivery into a simple, turnkey solution.
It’s a big mission, and now we want you to join us in making it even bigger....Show more You’re a jack-of-all-trades with a passion for cool technology and interacting with people and making them happy.You’re a self-starter who’s good at triaging problems and working on the most import...Show more 
Competitive salary plus variable compensation tied to renewals, retention, and upsells .Our client is transforming how the field services industry approaches takeoffs and project estimation.Their A...Show more
Stadium is a single platform for global recognition, swag, and gifting.Companies use Stadium to engage employees, clients, partners, and prospects through premium swag, snack boxes, and gifting–all...Show more
Blue Mantis is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologi...Show more
Claritas Rx is a venture-backed digital health startup that brings clarity to the challenges of specialty biopharmaceutical products in the marketplace.
In today’s highly complex specialty networks,...Show more
About the Role Client Success at Botkeeper isn’t a support function—it’s a growth function.We’re looking for seasoned operators who treat client health like a science and a ...Show more
At Boeing, we innovate and collaborate to make the world a better place.We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportu...Show more
About the Role Want to work on the next wave of AI?.AI and help us build the next generation of enterprise AI inference software!.
Work with the latest AI inference tech at a fast-growing startup.Yo...Show more
As a Customer Success Manager at PERSUIT, you’ll partner closely with in-house legal teams to modernise how they manage outside counsel, while ensuring they derive maximum value from our ever-evolv...Show more
Bask is the best telehealth platform on the market.Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities ...Show more
Customer Success Manager
Axiom Cloud • US
Full-time
Quick Apply
Last updated: 30+ days ago
Technical Success Manager
Constructor • US
Remote
Full-time
Quick Apply
Last updated: 30+ days ago
Customer Success Manager
Draiver • (Multiple States), US
Full-time
Quick Apply
Last updated: 30+ days ago
Customer Success Manager
Sequel.io • US
Remote
Full-time
Quick Apply
Last updated: 30+ days ago
Customer Success Manager
Sharetru • US
Remote
Full-time
Quick Apply
Last updated: 30+ days ago
Customer Success Manager - Federal
1Kosmos • US
Remote
Full-time +2
Quick Apply
Last updated: 30+ days ago
Customer Success Engineer - ITS
Ouster • (Multiple States), US
Full-time
Quick Apply
Last updated: 30+ days ago
Customer Success Manager
Burq, Inc. • US
Remote
Full-time
Quick Apply
Last updated: 23 days ago
Customer Success Manager
Constructor • US
Remote
Full-time
Quick Apply
Last updated: 30+ days ago
Customer Success Manager - Field Services
Escalon Services, LLC. • US
Remote
Full-time
Quick Apply
Last updated: 15 days ago
Customer Success Manager
Stadium • US
Remote
Full-time
Quick Apply
Last updated: 7 days ago
Cloud Customer Success Manager - 100% Remote US Only
Blue Mantis • US
Remote
Full-time
Quick Apply
Last updated: 30+ days ago
Customer Success Manager
Claritas Rx • US
Remote
Full-time
Quick Apply
Last updated: 30+ days ago
Client Success Specialist
Botkeeper Inc • (Multiple States), US
Full-time
Quick Apply
Last updated: 30+ days ago
Customer Technical Training Specialist (Experienced and Lead)
Boeing • US
Permanent
Last updated: 1 day ago • Promoted
Enterprise AI Customer Success Manager
Wallaroo.AI • (Multiple States), US
Full-time
Quick Apply
Last updated: 12 days ago
Customer Success Manager
PERSUIT • US
Remote
Full-time
Quick Apply
Last updated: 30+ days ago
Customer Success Advocate
Bask Health • US
Remote
Full-time
Quick Apply
Last updated: 30+ days ago