Talent.com
No longer accepting applications
Manager, Business Development & Account Management (Remote)

Manager, Business Development & Account Management (Remote)

Quest DiagnosticsMarlborough, MA, United States
12 days ago
Job type
  • Full-time
  • Remote
Job description

Job Description

About questhealth.com

In the age of the 'Quantified Self,' we track everything from steps to reps to calories to beats - nudging small strides that can make a big difference. And while biometrics matter, the next wave of self-measurement are biomarkers - what's going on inside - like complete blood count, vitamin levels, inflammation, presence of antibodies and infections. Tests that used to require a doctor's visit can now be purchased online.

In the fall of 2022, Quest Diagnostics, a legacy B2B healthcare powerhouse and the world's leading provider of diagnostic information services, re-launched its consumer website as questhealth.com to meet the growing demand for consumer-initiated testing. This e-commerce platform, now operated by Quest Consumer Inc. (a subsidiary of Quest Diagnostics), has helped to diversify Quest's offerings, catering to the evolving needs of today's modern consumer. questhealth.com enables convenient, affordable access to lab work and serves a greater purpose of inspiring and empowering people to have more control over their health journey.

Consumer testing has become a billion-dollar industry, bolstered by a slew of venture-backed players. But unlike these start-ups, Quest provides the same test hospitals use without a doctor's visit. Leveraging the latest HealthTech and MarTech, we stand apart by providing clinical-grade results straight to your device, in the same time it takes others to put a kit in the mail.

How We Operate

At Quest, we're agents of change. We are a dedicated and insulated business within the enterprise. We are the growth engine of the company, charged to think fast, act faster and break the mold. We move at the speed of a start-up while standing on the shoulders of a giant. By design, we don't all have healthcare experience, but miles of consumer and product experience. We are defining the future of human data science. So, at our core, questhealth.com starts with technology and ends with the user...and find incredible ways to connect the two.

The business development team focuses on identifying and building relationships with third parties to improve the questhealth experience as well as bringing the power of Quest to other consumer brands.

What we believe

  • We believe in a results-driven workplace. All that matters are results. We measure success by output, not input.
  • We believe in a virtual workplace. To get the best talent we need to cast the widest net. We hire from anywhere in the US. Technology allows us to come together without always being together. But when we do meet up IRL we make the very most of it.
  • We believe in a diverse workplace. Come as you are and come with a point of view. High performing teams require diversity of thinking - reflected through unique identities, cultural, styles and personal experiences we love to celebrate.

Overview of Position

This position will support the Head of Business Development & Operations to execute the strategy and implementation for Consumer Testing partnerships (B2B and B2C). Responsibilities include, but not limited to :

  • Build prospect pipeline across multiple channels
  • Own deal closure from negotiations to contracting to implementation planning
  • Be main point of contact for segment of partners
  • Manage day-to-day of existing / newly signed relationships
  • Responsibilities

    To be successful in this role, you will :

  • Identify and evaluate new business opportunities across multiple partner models to drive growth, prioritizing large revenue opportunities.
  • Earn trust of customers and recommend product solutions that fit their business needs.
  • Represent the Consumer Business Development Team in internal corporate-wide diligence efforts and in Partner meetings with executives (often Director to VP level) from other companies.
  • Relay market needs and customer feedback to internal teams including Operations, Product Management, Clinical Product, and Engineering.
  • Be responsible for contracting, including commercial negotiations, with prospects and collaborating with the Onboarding Team to create an Implementation Plan.
  • Foster Partnerships with companies by managing and growing existing partnerships as well as pitching to prospects.
  • Own and account manage key partnerships with consumer acquisition relationships and with channel vendors / distribution partners.
  • Oversee a portfolio of existing Partners' needs by exploring and launching new products and offerings.
  • Develop, track, analyze, execute against partner account plans, and communicate key quantitative metrics internally and to Partners.
  • Share weekly and monthly Partnership success metrics across the Consumer Testing team to support data-driven decisions.
  • Package insights from data analysis into slide output to facilitate structured executive engagement and decision making.
  • Resolve - proactively - business issues for Partners and serve as their internal advocate by assess risks, anticipate challenges, and provide escalation management when necessary.
  • Drive continuous improvement for Consumer Testing Team and Partners through project management processes, recommendation of tools used & updating processes where needed.
  • Have a demonstrated track record of multi-tasking and coordinating efforts across multiple stakeholders, including legal, regulatory, medical, product, and marketing.
  • Discover and translate corporate and regulatory guidelines that impact customer experience.
  • Document current Partnership activities and develop best practices related to customer success strategies (i.e., create or improve Account Management and Pitch practices in Playbook).
  • Identify and communicate Consumer Testing Team-wide risks or roadblocks to current or new relationships; work with Director to plan mitigation steps and resolutions.
  • Partner with Analytics Team to measure financial performance of Partners in your portfolio.
  • Qualifications

    Required Work Experience :

  • A bachelor's degree or higher or equivalent experience
  • 3-5 years of relevant experience in business strategy / consulting, business development or related, or experience in high growth start-up
  • Business Development, Account Management or client-facing role
  • eCommerce
  • Platform-oriented D2C or B2B businesses
  • Preferred Work Experience :

  • MBA or equivalent
  • 6+ years of relevant experience in business strategy / consulting, business development or related, or experience in high growth start-up
  • Retail and Healthcare experience
  • A combination of strategic and analytical thinking, the ability to solve big customer and partner problems and connect the dots.
  • Balance attention to detail with swift execution - we need to do things quickly and we need to do them well. Balancing those can be challenging, and this should be a strength.
  • Strong interpersonal skills, including the ability to lead in ambiguous environments via influence, patience, and determination
  • A "get it done" attitude - bias toward action, great collaboration master of disambiguation - constantly pushing toward clarity and delivery
  • Exceptional communication and organization skills
  • Impressive storyteller to bring senior leaders onside and instill confidence
  • Physical and Mental Requirements :

  • Perform job duties with frequent interruptions or distractions
  • Manage multiple priorities, agile in adjusting priorities quickly
  • Working on a computer for long periods of time
  • Periodic travel - no more than 3 weeks per quarter (not continuous)
  • Knowledge and Skills :

  • Have a customer-centric approach and the ability to build positive partnerships with internal and external stakeholders to optimize performance and customer experience.
  • Have strong Excel and data analytics capabilities, including comfort building financial models and inventory forecasts to inform decision making.
  • About the Team

    Quest Diagnostics honors our service members and encourages veterans to apply.

    While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

    Equal Opportunity Employer : Race / Color / Sex / Sexual Orientation / Gender Identity / Religion / National Origin / Disability / Vets or any other legally protected status.

    Create a job alert for this search

    Account Manager Remote • Marlborough, MA, United States

    Related jobs
    • Promoted
    Business Development Manager (Littleton)

    Business Development Manager (Littleton)

    Northern BankLittleton, MA, US
    Full-time
    At Northern Bank, banking may be our business, but helping small businesses grow is our passion.Right now, we're looking for a Business Development Manager who understands the vital role small busi...Show moreLast updated: 30+ days ago
    Account Manager - Commercial Lines (Remote Opportunity)

    Account Manager - Commercial Lines (Remote Opportunity)

    Insurance Office of AmericaWoonsocket, MA, US
    Full-time
    Title : Account Manager - Commercial Lines.Construction, Contractors, General .Please note : If this position is posted as either fully remote and / or hybrid, in accordance with company policy, indivi...Show moreLast updated: 23 days ago
    • Promoted
    Account Development Manager

    Account Development Manager

    TradeJobsWorkforce02458 Newton, MA, US
    Full-time
    Account Development Manager duties consist of : Identifies development potential in accounts by studying current business. interviewing key customer personnel and company personnel who have worke...Show moreLast updated: 30+ days ago
    • Promoted
    Manager, Onboarding & Connectivity (Remote)

    Manager, Onboarding & Connectivity (Remote)

    Quest DiagnosticsMarlborough, MA, US
    Remote
    Full-time
    Consumer Initiated Testing Onboarding Specialist.In the age of the 'Quantified Self,' we track everything from steps to reps to calories to beats nudging small strides that can make a big differen...Show moreLast updated: 29 days ago
    Business Development Manager

    Business Development Manager

    GpacCumberland, Rhode Island, United States
    Full-time
    Quick Apply
    This company is looking for PREMIER candidates to fill their open position of .We are partnered in helping a growing and well-established commercial restoration company find qualifie...Show moreLast updated: 9 days ago
    • Promoted
    Technical Account Manager, Commercial DevelopmentNeedham, MA

    Technical Account Manager, Commercial DevelopmentNeedham, MA

    TripadvisorNeedham, MA, US
    Full-time
    Technical Account Manager, Commercial Development.The Tripadvisor Group operates as a family of brands that connects people to experiences worth sharing, and aims to be the world's most trusted sou...Show moreLast updated: 30+ days ago
    • Promoted
    Business Development Agent Virtual

    Business Development Agent Virtual

    TradeJobsWorkForce02476 Arlington, MA, US
    Full-time
    Business Development Agent Virtual Job Duties : Rigorously prospect for new business and follow up with leads in your pipeline Prima...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Manager, Organizational Design remote role

    Senior Manager, Organizational Design remote role

    Bright Horizons Children's CentersNewton, MA, United States
    Remote
    Full-time
    This position is open to being remote on the east coast.Reporting to the Senior Director of Organizational Development and Change, the Senior Manager, Organizational Design will play a key role in ...Show moreLast updated: 30+ days ago
    • Promoted
    Account Director, Business Development (Biotech) US - Massachusetts

    Account Director, Business Development (Biotech) US - Massachusetts

    Thermo FisherWaltham, MA, US
    Full-time
    At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale.Join our colleagues in bringing our Mission to life - enabling our customers to make the ...Show moreLast updated: 30+ days ago
    • Promoted
    Business Development Manager

    Business Development Manager

    GeneracMarlborough, MA, US
    Full-time
    We are Energy Systems, the leader in industrial power solution sales, service, and rentals.With an ongoing tradition of providing excellent products and outstanding service for our customers, Energ...Show moreLast updated: 30+ days ago
    • Promoted
    Sales Account Executive - Remote

    Sales Account Executive - Remote

    Riverside PaymentsCumberland, Rhode Island, US
    Remote
    Full-time
    Job Summary Riverside Payments is one of the largest and fastest growing merchant services companies in the nation.We give businesses the ability to accept debit and credit cards as a form of payme...Show moreLast updated: 30+ days ago
    • Promoted
    Remote Sales Account Manager

    Remote Sales Account Manager

    Medtronic PlcMansfield, MA, US
    Remote
    Full-time
    Bring your sales talents to a leader in medical technology and healthcare solutions.Rooted in our long history of mission-driven innovation, our medical technologies open doors.We support your grow...Show moreLast updated: 30+ days ago
    • Promoted
    Business Account Manager

    Business Account Manager

    AcostaFoxboro, MA, US
    Full-time
    The Business Account Manager will have a deep understanding of both retailer and manufacturer strategies to develop and execute growth plans based on strategic intent set by VP / MD & Client.The Busi...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Business Development and Partnership Manager

    Senior Business Development and Partnership Manager

    Commonwealth FusionDevens, MA, US
    Full-time
    Senior Business Development and Partnership Manager.The Senior Business Development and Partnership Manager will be a key member of CFS' Commercial team, responsible for helping the success of CFS'...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Revenue Growth Management Manager

    Revenue Growth Management Manager

    VirtualVocationsWorcester, Massachusetts, United States
    Full-time
    A company is looking for a Revenue Growth Management Manager.Key Responsibilities Develop targeted RGM strategies across pricing, mix, promotions, and trade terms Collaborate cross-functionally ...Show moreLast updated: 19 hours ago
    Business Development Manager - Licensing

    Business Development Manager - Licensing

    BiocytogenWaltham, MA, US
    Full-time
    Quick Apply
    Biocytogen Boston Corp is a fast-growing biotech company at the forefront of innovation, equipped with broad cutting-edge technologies. Our expertise spans a wide range of therapeutic areas, in...Show moreLast updated: 3 days ago
    • Promoted
    Account Manager, SMB

    Account Manager, SMB

    SimilarwebBurlington, MA, US
    Full-time
    At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 5,300 custome...Show moreLast updated: 26 days ago
    • Promoted
    Business Development Manager Autocare and Major Accounts

    Business Development Manager Autocare and Major Accounts

    Genuine PartsWilmington, MA, US
    Full-time
    Business Development Manager, Major Accounts & Auto Care.The Business Development Manager, Major Accounts focuses on growing our Major Account and Auto Care sales. This role is responsible for commu...Show moreLast updated: 30+ days ago
    • Promoted
    Enterprise Development Manager

    Enterprise Development Manager

    Berkshire GreyBedford, MA, US
    Full-time
    Enterprise Development Manager.Berkshire Grey is looking for an Enterprise Development Manager with proven track record of sourcing new strategic customer relationships, within a targeted list of F...Show moreLast updated: 30+ days ago
    • Promoted
    Strategic Partnerships and Customer Success Manager (Remote)

    Strategic Partnerships and Customer Success Manager (Remote)

    Quest DiagnosticsMarlborough, MA, US
    Remote
    Full-time
    Consumer Initiated Testing Team Member.In the age of the 'Quantified Self,' we track everything from steps to reps to calories to beats nudging small strides that can make a big difference.And whi...Show moreLast updated: 29 days ago