Customer Service Agent

We are searching for a friendly and professional Customer Service Agent to join our team. As a Customer Service Agent, you should be passionate about seeing the world and helping others do the same. This role involves planning holidays, suggesting travel destinations, maintaining client files, and managing large-scale events.

In this position, your ultimate goal will be to keep our clients satisfied and loyal for future services. The ideal candidate will be an excellent communicator with in-depth knowledge of domestic and international travel destinations. To succeed in this role, you should also possess outstanding negotiation and sales skills.

You will also :

Arrange travel for business and vacation customers

Determine customers’ needs and preferences, such as schedules and costs

Plan and arrange tour packages, excursions, and day trips

Find fare and schedule information

Calculate total travel costs

Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions

Tell clients about what their trip will be like, including giving details on required documents, such as passports or visas

Give advice about local weather conditions, customs, and attractions

Make alternative booking arrangements if changes arise before or during the trip.

No experience necessary

Training will be provided

IATA / IATAN & CLIA cards available after training.

Flexible schedules

Full time & part time availability

Additional Compensation :

Tips

Bonuses

Work Location : Fully Remote

Benefits : Signing bonus

Work from home

Flexible schedule

Other

This Company Describes Its Culture as :

Detail-oriented quality and precision-focused

Innovative innovative and risk-taking

Aggressive competitive and growth-oriented

Outcome-oriented results-focused with strong performance culture

Stable traditional, stable, strong processes

People-oriented supportive and fairness-focused

Team-oriented cooperative and collaborative