Customer Support Coordinator

Job Description

Job Description

Description

The CUSTOMER SUPPORT COORDINATOR will be the HUB’s administrative support function in all things driven by customers; billing, sales, and bids to name a few. Responsibilities :

• Communication and follow up with customers, sales team, credit, accounts receivable department, scale house, internal plants, outside vendors, customer care creating a relationship that makes the individual feel like they are the most important and top priority
• Manage all aspects of customer accounts, to include research and resolution of billing issues, as well as follow up of product returns and load diversions
• Use problem solving techniques to resolve issues, know when to engage others
• Use of SAP, JWS, and Systech software
• Set up and maintain customer master price list for external and internal sales in multiple systems
• Maintain all customer master files as it pertains to fuel surcharge, freight, set up of new ship to locations
• Run weekly and monthly reports; utilizing environmentally friendly methods of distributing to internal customers
• Request proof of deliveries from haulers; coordinate with Logistics Department on all freight related matters
• Copy, file, search archives and retrieve tickets for assigned accounts
• Cross-train and provide support in multiple capacities within the team

Additional Skills & Qualifications

Pay and Benefits

The pay range for this position is $18.00 - $20.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

Workplace Type

This is a fully onsite position in Deerfield Beach,FL.

Application Deadline

This position is anticipated to close on Nov 9, 2025.

About Aston Carter :

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.