Overview At Backcountry, our mission is to connect people to their passions. Our four online stores—Backcountry, Competitive Cyclist, MotoSport and SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content. We are seeking a Visual Retail Key Holder to join our team. The Key Holder will be responsible for managing the store during scheduled shifts, opening and closing the store, handling cash and credit card transactions, managing inventory, and providing excellent customer service to our valued customers. In addition, this role plays a key part in maintaining visual merchandising standards to ensure the store environment reflects Backcountry’s brand and creates an engaging shopping experience.
This role is challenging – above and beyond the day-to-day responsibilities, you’ll have a big role within a fast-paced team.
This position will report to the Retail Store Manager .
What you get to do every day Assist the Store Manager in opening and closing the store
Ensure the store is properly secured and alarm systems are functioning correctly
Manage cash and credit card transactions, and perform daily cash reconciliations
Maintain accurate inventory levels, conduct regular inventory audits, and report any discrepancies to the Store Manager
Provide exceptional customer service, and assist customers with their purchases, product inquiries, and returns / exchanges
Maintain a clean, organized, and attractive store appearance
Support visual merchandising standards by assisting with floor moves, display updates, and ensuring product presentation aligns with brand direction
Assist in the execution of and ensure daily tasks are completed
Train and mentor new team members
Perform other duties as assigned by the Store Manager and Assistant Store Manager
What you bring to the role High school diploma or equivalent
Minimum of 2 years of experience in retail sales or customer service
Previous visual merchandising experience or strong eye for presentation is a plus
Strong communication and interpersonal skills
Ability to manage multiple tasks and prioritize effectively
Ability to work in a fast-paced and dynamic environment
Must be able to work a flexible schedule, including evenings, weekends, and holidays
Basic computer skills, and experience with Point-of-Sale systems is a plus
What’s in it for you? Joining Backcountry isn’t just about having a seat at the table—it’s about helping redesign the table entirely. You’ll be challenged, stretched, and supported as you grow faster than you thought possible. In addition to competitive compensation, we offer :
Accelerated Career Path : High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities across our portfolio of brands
Competitive Benefits : Paid time off policies, 401(k) / RRSP match, medical / dental / vision and a variety of supplemental policies, and employee discounts at our portfolio companies
$20 - $21 an hour
The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.
It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact hrbenefits@cscshared.com.
#J-18808-Ljbffr
Hiring Retail Visual • Washington, DC, United States