Dual Property Senior Banquet Manager

Job Summary

Directs and motivates team while personally providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.

Candidate Profile

Education and Experience

High school diploma or GED; 3 years experience in the event management, food and beverage, or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area.

Core Work Activities

Managing Banquet Operations

Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).

Maintains and applies knowledge of all laws, as they relate to an event.

Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.

Adheres to and reinforces all standards, policies, and procedures.

Ensures established sanitation levels are maintained.

Manages departmental inventories and maintains equipment.

Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.

Schedules banquet service staff to forecast and service standards, while maximizing profits.

Develops lasting relationships with groups to retain business and increase growth.

Leading Banquet Teams

Sets goals and delegates tasks to improve departmental performance.

Conducts monthly department meetings with the Banquet team.

Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.

Acts as a liaison to the kitchen staff.

Leads shifts and actively participates in the servicing of events as needed.

Ensuring and Providing Exceptional Customer Service

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Responds to and handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Ensures employees understand expectations and parameters.

Strives to improve service performance.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

Observes service behaviors of employees and provides feedback to individuals.

Monitors progress and leads discussion with staff each period.

Participates in the development and implementation of corrective action plans.

Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.

Attends and participates in all pertinent meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.

Washington Applicants Only : Employees will accrue paid sick leave, 0.03847 PTO balance for every hour worked and be eligible to receive minimum of 7 holidays annually.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.