Customer Outreach Representative

Customer Outreach Representative

Currently seeking candidates to join the Customer Outreach team in the Broward and Miami / Dade area. This individual will be supporting the FPL Storm Secure Underground Program, connecting with service customers, explaining the Storm Secure Underground Program (SSUP), and obtaining the necessary documents and signatures for utility easements to close out these FPL projects.

Responsibilities

• Responsible for contacting each property owner to discuss the project and proposed equipment placement with customer.
• Discussing the SSUP project details to service customers
• Gaining the customer's agreement to proceed with the project as planned and acquiring all necessary signatures for easements and acknowledgement forms.
• Customer outreach will also include on-going communication with the property owners and property occupants throughout all stages of the project, in accordance with the company's policies and procedures.
• Organize and submit document electronically to the support team
• Requires great customer service and communication skills, as well as purposeful follow up and documentation skills.
• Working under a variety of outside conditions (Hot / Cold, Humid, Inclement Weather)
• Be able to professionally communicate in person, over the phone and email with customers, staff, and vendors.
• Ability to read and understand construction and engineering plans.
• Coordinate special projects as assigned.

Requirements

Work Environment

Pay and Benefits

The pay range for this position is $24.00 - $25.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Davie,FL.

Application Deadline

This position is anticipated to close on Oct 31, 2025.