Customer Service Rep (BG)-USA

Customer Service Rep-USA

MVE Biological Solutions is the leading global manufacturer of vacuum insulated products and cryogenic systems. More than 50 years ago, they set the standard for storage of biological materials at low temperatures. Today, they continue to exceed these standards. Industries from around the world look to MVE for excellence and innovation. Their solutions empower industries to better utilize cryogenic technology. In this manner, MVE continues to make a vital contribution in today's biomedical life sciences industry.

Position Summary :

This position is responsible for acting as a liaison between customers and MVE. Provide superior support and service to external and internal customers through accurate processing of orders, responding to product and service inquiries, requests and / or problems through comprehensive information gathering, excellent communication skills and inter-departmental relationships.

Primary Responsibilities :

• Field incoming communications received via phone, email or fax.
• Identify and assess customer's needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods, tools.
• Process and manage customer orders from receipt to close.
• Inform customers of deals and promotions as identified by Sales Management.
• Document, investigate and resolve customer complaints.
• Complete and / or gather customer account documentation as required.
• Qualify and authorize returns of goods.
• Verify and / or maintain business systems information related to customers.
• Keep records of all communications.
• Manage changes in policies as they pertain to customers.
• Work with customer service management to ensure exceptional customer experiences.
• Contribute to team efforts by accomplishing related tasks as needed.
• Meet performance and development goals as assigned.
• Read from scripts and departmental work instructions.
• Attend educational training sessions to improve knowledge and performance level.
• Other duties and responsibilities as assigned by management.

Competencies & Personal Attributes :

Qualifications and Education Requirements :

Preferred Skills :