Manager - Beacon

Job Description

Job Description

Salary : $18.00-$21.00 / hour

JOB OVERVIEW

The Beacon Manager will consistently maintain the Beacon Advanced Metering Analytics System, communicate effectively with the City of West Monroes Utility and Public Works departments to achieve and maintain a healthy monitoring system.

SPECIFIC TASKS, DUTIES, & RESPONSIBILITIES

Monitor the Beacon Dashboard including communication and device health for utility equipment

Add, change and update water meters and meter interface units in Central Square / H5

Download and transfer utility files from H5 to the Beacon Software

Work Closely with the Inventory Specialist for the City of West Monroe Public Works department

Oversee Meter Techs by taking field rides as necessary to understand the meter connections

Follow-up with Meter Techs and customer care representatives for work orders that are processed at the City of West Monroes utility counter

Oversee the utility customer care representatives

Research utility billing / utility meter issues

Provide exceptional customer service with accurate information with call backs for customers questions and concerns

WORKER REQUIREMENTS (education, certifications, experience, etc.)

High school diploma or equivalent required

Supervisory experience preferred

Excellent computer and customer service skills required

Ability to establish and maintain effective working relationships, make independent decisions, and strategically budget and plan

Able to constantly stand, walk, bend, and reach for items (may be repetitive motions)

Able to lift, push / pull a weight of up to 30lbs+

Withstand exposure variable temperatures (including extreme hot / cold)

HOURS / SCHEDULING

Work hours are typically 8am 5pm, Monday Friday.