Job Description
Job Description
Salary : $18.00-$21.00 / hour
JOB OVERVIEW
The Beacon Manager will consistently maintain the Beacon Advanced Metering Analytics System, communicate effectively with the City of West Monroes Utility and Public Works departments to achieve and maintain a healthy monitoring system.
SPECIFIC TASKS, DUTIES, & RESPONSIBILITIES
Monitor the Beacon Dashboard including communication and device health for utility equipment
Add, change and update water meters and meter interface units in Central Square / H5
Download and transfer utility files from H5 to the Beacon Software
Work Closely with the Inventory Specialist for the City of West Monroe Public Works department
Oversee Meter Techs by taking field rides as necessary to understand the meter connections
Follow-up with Meter Techs and customer care representatives for work orders that are processed at the City of West Monroes utility counter
Oversee the utility customer care representatives
Research utility billing / utility meter issues
Provide exceptional customer service with accurate information with call backs for customers questions and concerns
WORKER REQUIREMENTS (education, certifications, experience, etc.)
High school diploma or equivalent required
Supervisory experience preferred
Excellent computer and customer service skills required
Ability to establish and maintain effective working relationships, make independent decisions, and strategically budget and plan
Able to constantly stand, walk, bend, and reach for items (may be repetitive motions)
Able to lift, push / pull a weight of up to 30lbs+
Withstand exposure variable temperatures (including extreme hot / cold)
HOURS / SCHEDULING
Work hours are typically 8am 5pm, Monday Friday.
Manager • West Monroe, LA, US