Veterinary Client Service Representative

Veterinary Client Service Representative

Department : Receptionists

Employment Type : Full Time

Location : Edenton, North Carolina

Description

About Us

Chowan Animal Hospital has been proudly serving Edenton and the surrounding areas since 1941. We are a full-service veterinary hospital providing medical, surgical, and dental care for dogs and cats. We believe in compassionate, high-quality service — not only for pets, but for their people, too. We have a close-knit, supportive team and are looking for someone who will help our clients and patients feel welcome and cared for.

Some of the responsibilities you will own in this role :

• Greet clients and patients in person with a friendly, professional attitude
• Answer phone calls, return messages, manage emails and direct inquiries appropriately
• Schedule, confirm, and manage appointments and procedures
• Check clients in and out; collect payments; explain invoices; process credit card transactions
• Maintain and update client and patient records accurately and in timely fashion
• Assist with forms, consent, medical history, and new client intake paperwork
• Coordinate with veterinary technicians, assistants, and doctors to ensure smooth flow
• Manage appointment flow; help reduce wait times and maintain client satisfaction
• Provide basic client education (vaccines, prevention, general care) when asked
• Keep the reception area clean and organized; ensure materials / supplies are stocked
• Assist with other clerical tasks as needed (filing, data entry, inventory, end-of-day reconciliation, etc.)

Preferred Qualifications

Benefits

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