Operational Trainer / Intake

Operational Trainer / Intake

Job Locations

US-GA-DULUTH

ID

2025-175171

Line of Business

Amerita

Position Type

Full-Time

Pay Min

USD $37.06 / Hr.

Pay Max

USD $44.47 / Yr.

Our Company

Amerita

Overview

The Intake Operational Trainer is responsible for educating new and existing Intake team members on Amerita's processes, systems, and compliance requirements. This role provides intensive training to local and regional pharmacy sites, ensuring staff are proficient in referral processing, insurance verification, documentation standards, and compliance with state, federal, and accreditation requirements. The Trainer supports operational consistency, drives adoption of best practices, and ensures Intake staff are equipped to provide timely and accurate referral management that supports Amerita's patient care and business objectives.

Responsibilities

Delivers structured onboarding and continuing education programs for Intake staff across pharmacy sites

• Provides hands-on, on-site training for new pharmacy launches, expansions, or remediation needs
• Develops and maintains training materials, SOPs, job aids, and e-learning modules
• Facilitates refresher courses to address compliance updates, workflow changes, or system enhancements
• Ensures all training aligns with Amerita policies, HIPAA, URAC / ACHC / Joint Commission standards, and payer requirements
• Creates and administers assessments to validate staff competency post-training
• Identifies gaps in compliance or performance and deliver targeted corrective training
• Collaborates with Compliance and Quality teams to integrate new regulations into training
• Serves as a subject matter expert (SME) on intake processes, referral workflows, and insurance verification
• Trains staff on accurate documentation, referral turnaround expectations, and communication standards
• Conducts audits and monitoring of staff performance post-training to ensure adoption and retention
• Partners with site leaders to develop strategies for improving referral accuracy, timeliness, and intake efficiency
• Continuously update training programs to reflect operational best practices and system changes
• Tracks and report on training participation, completion, and impact on performance metrics
• Incorporates adult learning methodologies and interactive training techniques to maximize retention
• Strategizes new methods to increase knowledge retention and employee engagement during training

Qualifications

About our Line of Business

Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visit www.ameritaiv.com. Follow us on Facebook, LinkedIn, and X.

Additional Job Information

Salary Range

USD $37.06 - $44.47 / Year