Customer Support Specialist

Customer Support Specialist

Why Join Chuffed.org?

Chuffed.org is a global crowdfunding platform powering the world's biggest social justice movements. We've helped raise over $275M across 45,000 campaigns in 23 countries and we're just getting started.

In the last year we've grown 4x and become the go-to platform for activists and organisations in two of the biggest social justice movements of our times : Palestine and climate justice.

We are hiring a Customer Support Specialist to join our team and be a part of delivering an outstanding customer experience to our campaigners and donors.

This is a fully remote role with very occasional travel.

What You'll Do

As one of the primary touchpoints for Chuffed customers, you'll play a crucial role in ensuring campaigners and donors receive timely and helpful support. You'll also act as a bridge between our community and the wider Chuffed team, helping us continuously improve the experience for everyone using our platform.

Here's how you'll spend your time :

• Assist campaigners and donors as they launch campaigns, make donations, and navigate Chuffed's tools and products. Your communication with customers will be via email.
• Advocate for our community by sharing insights and feedback with the Customer Support Lead, helping ensure that the Engineering, Product, and Marketing teams stay connected to our customers needs
• Enhance our customer support by identifying opportunities to improve how we interact with and assist our community
• Maintain our knowledge base, updating and refining articles so customers can easily find the most relevant and up-to-date information