Veterinary Practice Manager

Job Description

Job Description

Company Description

At High Desert Animal Care Hospital, we provide state of the art care with old fashioned values! Our hospital is a fast-paced, team-oriented environment where we support one another and strive to provide the highest quality care possible! We’re proud to be able to offer our community pet wellness care, daytime urgent & emergency care, dentistry, a full in-house diagnostics laboratory, digital x-ray, ultrasound, a complete surgical suite & more! We offer electronic medical records for the most comprehensive and efficient patient care possible. Our staff is made up of friendly, caring, well trained professionals, many of whom have been working at the practice for many years.

Our Palmdale and Antelope Valley veterinarian office is very easy to get to and is about an hour outside of Hollywood, CA. The city offers residents a sparse suburban feel with plenty of restaurants, parks & great neighborhoods to enjoy! It's home to the US Air Force testing center. Enjoy the beautiful outdoors by visiting Antelope Valley, Poppy Reserve, ascending San Gabriel Mountains, or skiing Mountain High.

To learn more about us click here.

Job Description

We’re looking for :

A courteous and efficient veterinary practice manager to coordinate and manage all office administration procedures. The veterinary practice manager’s responsibilities include ordering, inventory management, coordinating schedules, resolving conflicts among office staff members, training of staff members, and all other aspects which keeps the practice operating efficiently. You should also be able to answer pet owners' questions regarding clinic policies, appointment availabilities, and treatment costs.

To be successful as a veterinary practice manager, you should be patient, detail-oriented, and adept at multitasking. Ultimately, an outstanding veterinary practice manager should be able to communicate effectively with pet owners and veterinary staff members as well as demonstrate exceptional management, organizational, and customer service skills.

Job duties include, but are not limited to :

• Make informal recommendations to the veterinary regional manager concerning such personnel matters as staffing needs, advancement, re-assignments, hours of work or other status changes affecting the receptionists.
• Direct on-the-job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance and prepare appraisals.
• Recruit / Hire / Onboard appropriate staff members that fit within the culture and the needs of the hospital. Terminate staff members that do not follow the guidelines, policies, and protocols. This includes handling job descriptions and assisting with setting salaries.
• Market your hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.
• Resolve informal employee complaints, provide a general explanation of the nature and basis for hospital personnel policies and procedures; maintain effective employee-management communication.
• Requires skill in obtaining information from owners to complete records, in giving instructions for scheduling appointments and therapeutic activities and in relaying the practitioners’ orders concerning animal care and treatment.
• Ensuring that pet owners' complaints are promptly addressed and resolved.
• Preparing employee work schedules and managing the office staff.
• Answering telephone calls in a polite and professional manner.
• Establish inventory control system to assure adequate stocks of supplies are available. Review best prices for all products purchased. Maintain inventory control, including controlled drugs, by monitoring product quantities, qualities, and price points. This includes equipment and dealing with returns.
• Manage and / or implement hospital policies, including DEA / Controlled Substances and OSHA.
• Ensure payroll is completed and submitted accurately and in a timely manner.
• Establish good relationships with vendors to receive the best support that vendor has to offer the hospital.
• Promptly notifying the appropriate veterinary staff of emergency cases.
• Perform other duties as assigned

Qualifications

Qualifications :

Additional Information

We offer our staff :

Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

For additional details including our full equal opportunity statement, texting / outreach communication authorization, physical requirements of the job and more, please visit  https : / / allianceanimal.com / additionaljobdescriptiondetails / .