Overnight Front Office Manager

Overnight Front Office Manager at SH Hotels and Resorts summary :

The Overnight Front Office Manager supervises and leads the front desk team to deliver exceptional guest service during overnight shifts, ensuring smooth operations, accurate financial auditing, and a secure environment. This role requires strong communication, problem-solving skills, and the ability to foster team development while managing guest relations and operational procedures. The manager also performs night audit tasks, oversees staff scheduling, and handles escalated guest issues to enhance overall guest satisfaction at the hotel.

Grow with us...

Life at Starwood Hotels is based on a simple idea : the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

The front office = the heart of every single one of our hotels. It's the team who first greets guests when they step inside our property, attends to their every request, and introduces them to the brand. Supervising that team is a big job, because it requires a diverse range of skills, from analytical thinking and problem solving to self-assuredness and an ability to get along with everyone. Not to mention an almost instinctive desire to enhance the stay of every single guest.

We're currently seeking an impossibly charismatic Overnight Front Office Manager. Our dream candidate intimately understands the dynamics of this role and how it greatly impacts the overall guest experience at our hotels. If you feel this role is calling out your name, we'd love to hear from you.

About you...

POSITION OVERVIEW

The Front Desk team are the heart of every single one of our hotels. It's the team who first greets guests when they step onto property at 1 Hotel Hanalei Bay, attends to their every request, and introduces them to the brand. Supervising that team is a big job, because it requires a diverse range of skills, from analytical thinking and problem solving to self-assuredness and an ability to get along with everyone. Not to mention an almost instinctive desire to enhance the stay of every single guest.

PRINCIPLE DUTIES AND RESPONSIBILITIES

Communication & Guest Relations :

• Ability to satisfactorily communicate in English and / or any foreign language with guests, visitors, management, and co-workers to their fullest understanding.
• Ability to effectively communicate across multiple departments to ensure smooth coordination and exceptional guest service.
• Ability to remain professional and courteous with demanding or difficult guests or situations, ensuring resolution with a positive outcome.
• Foster a culture of personalized service to ensure that guest expectations are not just met but exceeded.
• Ensure that guests' needs are anticipated and met in a timely, efficient, and professional manner.

Team Leadership & Development :

Operations & Performance Management :

Night Audit :

Security & Confidentiality :

Work Environment & Compliance :

Other Responsibilities :

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

$85,000-$90,000 annually

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

Keywords :

front office management, overnight supervisor, guest services, hotel operations, night audit, team leadership, customer relations, hospitality management, property management system, staff development