Medical Front Office Receptionist

Description:

We are looking to hire a Medical Receptionist with excellent organizational and administrative skills. Medical Receptionists are expected to be compassionate and discrete with superb time management and record keeping skills.

To ensure success, Medical Receptionists should be confident and professional administrators with fantastic communication and interpersonal skills that will contribute to the efficient day-to-day administration of the healthcare facility. Top candidates will work comfortably under pressure while multi-tasking in a fast-paced environment and can effectively react to patient emergencies.

Medical Front Office Receptionist Requirements:

• Answers incoming calls and routes them appropriately.
• Performs client intake and notifies appropriate staff of the client’s arrival.
• Enters patient information into the appropriate databases.
• Follows appointment procedures as set by management.
• Follows cash handling procedures when receiving client payments.
• Completes opening and closing procedures.
• Keeps clinic lobby straight and orderly.
• Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to insure a professional, responsible and courteous environment.
• Promotes effective working relations and works effectively as part of a team to facilitate the department’s ability to meet its goals and objectives.
• Report’s safety concerns promptly to appropriate personnel.

Work Experience Requirements

• Pleasant, professional, and articulate phone voice.
• Ability to multi-task and handle many incoming calls or patients at once.
• Working knowledge of medical terminology, HIPAA regulations.
• Innovative thinker with strong conceptual and problem-solving skills.
• Efficient and accurate data-entry skills.
• Excellent documentation, communication and IT skills.
• Computer literacy and multi-line phone or switchboard experience. If no experience, the prospective receptionist must be able to learn it quickly and passionate about healthcare excellence.
• Strong organizational, administrative and planning skills.
• Ability to work under pressure and react effectively to emergency situations.
• Ability to use discretion while working with sensitive information.

Education & Training Requirements

• High school graduate or equivalent required.
• Bilingual a plus

Experience:

• Customer Service: 1 year (Preferred)
• Computer Skills: 1 year (Preferred)