Vice President of Marketing & Communications

Job Description

Job Description

Vice President of Marketing & Communications

The Franklin Institute, the most visited museum in the Commonwealth of Pennsylvania, strives to be the world leader in promoting science and technology education and literacy through inspiring and engaging experiences that cultivate curiosity, critical thinking, and an understanding of the crucial role science plays in our lives.

At The Franklin Institute , we provide an environment that is as nurturing as it is dynamic. Our team-oriented approach allows for ample learning and career growth opportunities. We think you will find the Institute offers the ideal atmosphere in which to best use your skills and talents. We are eager for your input, ideas, and inspiration.

Position Description :

We are seeking a results-driven and strategic senior executive to lead marketing and communications for The Franklin Institute (TFI), ensuring sustained revenue growth and an exceptional brand presence. The ideal candidate will have a proven track record of driving high-volume ticket sales, customer engagement, and media visibility within the attractions, tourism, or cultural sectors. This leader will integrate data-driven marketing, pricing optimization, and audience development strategies to maximize visitor volume and revenue.

Key Responsibilities :

• Revenue-Driven Marketing :  Develop and execute marketing strategies that maximize ticket sales, optimize pricing models, and increase customer acquisition & retention.
• Brand Positioning & Audience Growth :  Elevate TFI’s visibility as a premier cultural and entertainment destination, increasing brand loyalty and visitor engagement.
• Data-Driven Decision Making :  Utilize customer insights, analytics, and market research to shape marketing campaigns, improve ROI, and increase conversion rates across all channels.
• Omnichannel Marketing :  Oversee digital, social, content, and traditional marketing strategies, ensuring seamless visitor journeys from awareness to ticket purchase.
• Partnerships & Outreach :  Establish and expand partnerships with media, tourism agencies, hospitality networks, and corporate sponsors to drive attendance.
• PR & Communications Leadership :  Oversee messaging, media relations, and crisis communications to ensure strategic brand representation.
• Customer Experience Optimization :  Align marketing efforts with visitor services, ensuring consistent on-site and online engagement to maximize ticket sales.
• Budget & Resource Management :  Strategically allocate and manage marketing budgets to optimize return on ad spend (ROAS) and overall campaign performance.
• Team Leadership & Development : Lead and inspire a high-performing team, support inter-departmental collaboration, develop talent, and set clear KPIs and performance metrics.
• Enterprise Leadership : Strategically work with other leaders across the organization to help ensure TFI’s overall success, including collaboration with board members.

Key Competencies :

Qualifications & Experience :

The Franklin Institute offers a competitive salary and comprehensive benefits package. The comprehensive benefits package includes health, dental, and vision insurance, 401(k), life insurance, and disability coverage. We also offer generous paid time off, paid holidays, and various wellness program benefits.

The Franklin Institute is an equal-opportunity employer. We do not discriminate based on race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability, or protected veteran status.