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Motor Claims Adjuster, UK
Motor Claims Adjuster, UKReserv • Durham, NC, US
Motor Claims Adjuster, UK

Motor Claims Adjuster, UK

Reserv • Durham, NC, US
30+ days ago
Job type
  • Full-time
Job description

Motor Claims Adjuster

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

Who You Are

  • Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.
  • Passionate adjuster who cares about the customer and their experience.
  • Empathetic. You exercise empathy and patience towards everyone you interact with.
  • Sense of urgency at all times. That does not mean working at all hours.
  • Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured's best interest.
  • Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
  • Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
  • Anti-status quo. You don't just wish things were done differently, you action on it.
  • Communicative. (we'd love to know what this means to you)
  • And did we mention, you have a sense of humor. Claims are hard enough as it is.

What We Need

Experience dealing with :

  • Commercial motor and motor trade claims repair, capture, intervention, third-party & property damage
  • Experience in credit hire negotiations
  • Ability to handle claims from cradle to grave
  • Attention to detail and the ability to provide quality interactions with stakeholders, clients, and customers to the high standards required by our business
  • Excellent customer service skills
  • Strong organizational skills and the ability to prioritize your workload
  • Ability to work to system-driven SLAs and workflows
  • Strong communication skills both written and oral
  • Comfortable working in a fluid role in a fast-paced environment
  • Requirements

  • Minimum of 3 years' experience with motor claims, including commercial and motor trade
  • Experience in fraud within the motor space
  • Proven background in credit hire negotiation
  • Ability to deal with delegated authority and client philosophies
  • Cert CII (or willingness to work toward it)
  • Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures
  • Curious and motivated by problem solving and questioning the status quo
  • Desire to engage in learning opportunities and continuous professional development
  • Willingness to travel for client and claims needs
  • Benefits

  • Generous health-insurance package with nationwide coverage
  • Pension plan with employer contributions
  • Industry qualifications paid by us (after a qualifying period)
  • Competitive holiday / leave policy in addition to bank holidays we want our employees fresh, healthy, happy, and energized!
  • Work from anywhere to facilitate your work-life balance
  • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
  • At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

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    Claim Adjuster • Durham, NC, US

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