Data & Dispute Product Manager - Payments - Vice President

Product Manager In Merchant Services Dispute Solutions

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Merchant Services Dispute Solutions, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities :

• Lead the development and management of the dispute resolution product strategy within the payment space
• Collaborate with cross-functional teams to identify and implement process improvements that enhance efficiency and effectiveness in dispute management
• Analyze data to identify trends, insights, and opportunities for process optimization and cost reduction
• Prepare and deliver compelling leadership decks and presentations to communicate product vision, strategy, and performance
• Develop and implement innovative solutions to reduce network costs and increase revenue, focusing on process strengthening and automation
• Act as the primary point of contact for all dispute-related product inquiries and issues, ensuring timely and effective resolution
• Monitor industry trends and best practices to ensure the dispute management process remains competitive and aligned with business objectives

Required qualifications, capabilities, and skills :

Preferred qualifications, capabilities, and skills :

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability / Veterans