Automotive Service Department Appointment Coordinator

Entry Level Automotive Service Department Appointment Coordinator Position Opening at Burns Honda!

Automotive Customer Service BDC Consultant

If you believe Customer Service is a true craft one built on charisma, communication and thorough product knowledge (we'll happily teach you everything you need to know) we want to talk to you!

The Customer Service BDC Consultant utilizes their selling ability, computer skills, courteous phone manner and positive attitude to help schedule customers into our service department.

Required Duties Include handling Heavy Inbound and Outbound Calls, with follow-up calls and with a commitment to increase customer service satisfaction with each and every customer.

ESSENTIAL DUTIES :

• Answer all incoming phone calls according to script and schedule a service appointment.
• Making outbound calls
• Log all Customer comments.
• Contact Customers using scripts to schedule appointments for Service.
• Confirm scheduled appointments.
• Reschedule no-show Customer appointments.
• Respond to Customer website requests.
• Assist with other duties, as assigned.

THIS A FULL TIME POSITION!

Hours of operation range from 7 : 00am through 7 : 00pm, Mondays through Saturdays. Must be able to work until 7pm and weekends

QUALIFICATIONS :

WHAT WE OFFER :

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

We Would Really Like To Hear From You!