Service Advisor

Job Description

Job Description

Position Title : Service Advisor

Job Code : Department :

Service

Department # : 0223

Reports To : Service Manager

FLSA Status : Non-Exempt

Nissan 24 of Brockton is seeking a Lead Service Advisor who thrives working in a fast-paced environment.

$80,000 to $120,000 yearly potential

Position Summary :

Sells and schedules needed service work to customers in the service department as well as upsells work that is needed on customer cars in a manner that is consistent with Route 24 Auto Group’s core philosophies, principles, and values.

Principal Duties And Responsibilities :

• Schedule service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greet customers in a timely, friendly manner and obtains vehicle information.
• Document customer vehicle problems accurately and clearly on repair order.
• Walk around the vehicle, when necessary, with customer to confirm any problem and refer to technician.
• Refer to service history, inspects vehicle, and recommend any additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provide a complete and accurate written cost estimate for labor and parts.
• Maintain a dealership-prescribed standard for hours per customer repair order written
• Obtain customer's signature on repair order; provides customer with a copy. Establishes customer's method of payment. Obtain credit approval, if necessary.
• Communicate effectively and of incoming work through repair orders
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair orders as payment is received.
• Explains completed work and all charges to customers.
• Implements a quality control process to eliminate comebacks.
• Maintains high customer satisfaction index rating at or above manufacture and market.
• Handles telephone and email inquiries regarding appointments and work in process
• Maintains a professional appearance.
• Keeps work area clean.

Qualifications

What We Offer