Customer Service Representative

Job Description

Job Description

Description : Purpose

To provide sales staff support in an efficient and accurate manner. This entails a high level of verbal and written communication with customers, vendors, and staff.

Principal Responsibilities

• Customer interface via phone or email
• Contact manufacturers for pricing
• Enter vendor quotes
• Enters sales orders, validating entry to customer purchase order
• Runs open order reports
• Follow up on open purchase orders
• Answer phones and distribute faxes
• Assist customers when possible or refers to appropriate sales associate.
• Assists assigned sales associates with miscellaneous clerical or research tasks
• Work with other departments as needed to solve issues

Nature and Scope

This position involves a high element of communication and clerical tasks. Customer service reps are responsible for supporting assigned sales staff and maintaining accurate records.

A majority of time will be spent in a busy office environment, sitting and using office equipment such as a computer and phone. This position is not eligible for remote work accommodations.

Requirements :

Background Experience and Qualifications

Adept Fasteners, Inc. is an Equal Opportunity Employer. applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. 41 C.F.R.§ 1.41(a).

Please note that this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.