Talent.com
Visual Communication Specialist/ Customer Service Representative Job at FASTSIGN
Visual Communication Specialist/ Customer Service Representative Job at FASTSIGNMediabistro • Las Vegas, NV, United States
Visual Communication Specialist / Customer Service Representative Job at FASTSIGN

Visual Communication Specialist / Customer Service Representative Job at FASTSIGN

Mediabistro • Las Vegas, NV, United States
30+ days ago
Job type
  • Full-time
Job description

Visual Communication Specialist / Customer Service Representative

Join to apply for the Visual Communication Specialist / Customer Service Representative role at FASTSIGNS

Visual Communication Specialist / Customer Service Representative

6 days ago Be among the first 25 applicants

Join to apply for the Visual Communication Specialist / Customer Service Representative role at FASTSIGNS

Job Description

The Customer Service Representative(CSR) role is responsible for handling the day to day relationship with customers. The CSR is responsible for the full cycle :

  • Capture the customer needs
  • Advice on potential solutions
  • Work with design & production so the product is manufactured according to the specifications
  • Perform quality control checks
  • Schedule installation, delivery or handoff the product to the customer

Job Description

The Customer Service Representative(CSR) role is responsible for handling the day to day relationship with customers. The CSR is responsible for the full cycle :

  • Capture the customer needs
  • Advice on potential solutions
  • Work with design & production so the product is manufactured according to the specifications
  • Perform quality control checks
  • Schedule installation, delivery or handoff the product to the customer

    • A successful CSR is a high energy individual that has a passion for helping customers, listens attentively, manages multiple projects at the same time without losing orientation to detail and quality, has great communication skills, is a team player, understands that a positive experience means we win a customer for life and is always striving to surpass customer's expectations.

    The CSR also proactively utilize his / her network, obtain referrals and attract new clients through FASTSIGNS corporation sales and marketing resources.

    Responsibilities

  • Greet and welcome customers in person, via e-mail or over phone
  • Listen attentively to the customers needs
  • Apply consultative sales techniques to define best way to help the customer solve their problem
  • Process estimates, document details about the orders and follow up with customers
  • Interact with design and production to make sure the order is processed accurately
  • Perform quality control
  • Schedule installation, arrange delivery or notify customer that the order is ready for pickup
  • Process customer payments and follow up if payments are delayed
  • Interact with third party venders to source special products
  • Help in the production area as needed

    • Qualifications

  • Strong verbal and written communication skills
  • Proficient computer and internet skills including Microsoft Office suite; adobe suite experience a plus
  • Comfortable engaging in sales conversation with customers
  • Strong organizational and team collaborating skills
  • Understanding of and experience in the arts and graphic industry preferred
  • At least two years in retail or inside sales or equivalent experience is preferred
  • High school diploma is preferred

    • Benefits

  • Casual and creative work environment
  • Performance Bonus
  • Paid training
  • Formal ongoing training program
  • Formal on-the-job training program

    • Compensation : $15.00 - $20.00 per hour

    Seniority level

    Seniority level

    Entry level

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Customer Service

    Industries

    Printing Services

    Referrals increase your chances of interviewing at FASTSIGNS by 2x

    Sign in to set job alerts for “Customer Service Representative” roles.

    Airport Customer Service Agent (COPA) / PT

    Customer Experience Concierge, Centurion Lounge LAS

    Front Desk Representative - Tower Suites / VIP

    Pet Support Services Call Center Specialist

    Guest Services Representative - Front Desk

    Customer Experience Coordinator - Las Vegas, NV

    At Your Service Agent - Hotel - Full Time

    Customer Service Representative - Phone and Chat - Las Vegas, NV

    Customer Service Representative - State Farm Agent Team Member

    Las Vegas, NV $50,000.00-$75,000.00 4 months ago

    Guestlist Moderator - Nightlife Las Vegas

    Call Center Customer Service Representative

    Work from Home - Customer Service Coordinator - High Value Servicing Specialty (Spark)

    Customer Service Representative - Store 422

    Receptionist / Customer Service Representative

    Las Vegas, NV $35,200.00-$56,200.00 2 weeks ago

    We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

    #J-18808-Ljbffr

    Create a job alert for this search

    Customer Service Representative • Las Vegas, NV, United States