Donor Services Coordinator – FPA Dispatch

Position Purpose

The Donor Services Coordinator – FPA Dispatch (DSC-FPAD) serves as a specialized member of the Donor Services team, dedicated to supporting registered eye-only donation cases within the FPA Dispatch model. In this unique role, the DSC-FPAD is responsible for engaging with families after the donor has been recovered, often representing the first point of contact following the donation. This approach requires exceptional emotional intelligence, professionalism, and sensitivity, as families may be learning of their loved one’s donation post-recovery.

The DSC-FPAD guides families through legally required documentation with empathy, clarity, and respect, ensuring donor authorization is honored while maintaining transparency and emotional support. This position focuses exclusively on registered, eye-only family approaches, completion of the FPA-Ocular disclosure, conducting eye-only DRAIs, and ensuring full comprehension and completion of donor paperwork. This role plays a critical part in upholding the integrity of the donation process while offering meaningful support to families during a complex and emotional moment.

Schedule :

• Day Shift 7 : 45 am 8 pm ET
• Mid Shift 10 : 45 am – 11 : 00 pm ET

Compensation & Benefits

Essential Duties and Responsibilities

Family Engagement on Registered Eye-Only Cases

Documentation and Risk Assessment

Interdepartmental Collaboration

Additional Responsibilities :

Qualifications

To be successful in this position, an individual should demonstrate proficiency in the responsibilities above and possess :

Education and Experience

Knowledge, Skills, and Abilities

As an equal opportunity employer, every qualified applicant will be considered for employment. Lions World Vision Institute does not discriminate based on race, color, sex / gender, political ideology, religion / creed, pregnancy, age, physical or mental disability, medical condition, genetic information, marital status, national origin, color, military or veteran's status, sexual orientation, gender identity, or any other status or characteristic protected by local, state, or federal laws. Lions World Vision Institute is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations with Title I of the Americans with Disabilities Act of 1990, individuals that require accommodations in the job application process for a posted position may contact us at (800) 214-6356 for assistance. Lions World Vision Institute will use E-Verify once you have accepted the job offer and completed the Form I-9