Senior Leader, Home Delivery

Job Title : Senior Leader, Home Delivery

As Senior Leader, Home Delivery you will lead RH's vision and deliver operational excellence across all warehouse and home delivery functions. Motivated by RH's people-first approach, you will inspire, motivate, educate and provide strategic oversight for a team that plays an integral role in the continuous elevation of our customer experience.

Your Responsibilities

• Live Our Vision, Values and Beliefs every day
• Assess, coach, train, mentor and develop direct reports to perform at an optimal level
• Strategically plan, direct and oversee daily workflow and deliverables across all functions
• Own all facets of P&L management and accountability, including analysis and reporting
• Align the RH home delivery experience to the luxury and world-class service experienced by clients in our Galleries
• Accountable for the performance of home delivery and logistics vendors measured against key performance metrics in the areas of cost, service, and quality of delivery
• Drive continual improvement initiatives through root-cause analysis on audit non-conformities; implement corrective actions in order to ensure site compliance to standards
• Address and resolve escalated customer service issues in a timely and thorough manner

Our Requirements

Physical Requirements