Customer Success Associate

Customer Success Associate

The Voltus Customer Success Associate ensures customers enter the market efficiently and ready to perform successfully to earn money. You will be a critical team member throughout the customer's journey at Voltus, managing new and existing customer onboarding from start to finish and providing ongoing account support. You will be the primary point of contact for our customers throughout their onboarding journey and will partner with our Sales, Operations, and Energy Markets teams to deliver the best possible experience to our customers. You will drive adoption and expectations at the beginning stage of the customer journey. You will schedule and lead business meetings with our internal teams and customers and effectively communicate the onboarding status to avoid any delays and ensure seamless internal handoff to drive efficient onboarding. You will continue to support our customers and sales teams beyond onboarding with account related questions and provide the best customer experience.

As a Customer Success Associate you will have four primary objectives :

• Reduce the time it takes a customer to enter the market and ensure they are prepared to perform and earn money
• Eliminate internal seams so other Voltans can work efficiently
• Maintain and grow customer relationships beyond onboarding
• Provide Sales team with ongoing account support

The role is a great opportunity for someone who is a problem solver and gets excited about tackling challenges that directly impact customers and Voltus's bottom line. If you are maniacally self-initiated, process oriented, organized, awesome at growing customer relationships, focused on delivering an excellent customer experience, intelligent and a team player who finds satisfaction in getting things done, you are a great fit!

Key Requirements

$70,000 - $74,000 a year Base pay is $70,000-$74,000 annually, commensurate with experience, with 10% bonus paid semi-annually, and equity. In addition to a competitive compensation package, Voltus offers a range of benefits including : unlimited leave for full-time employees, parental leave, and a comprehensive benefits package to promote health, wellness, and financial security.

At Voltus, we are proud to be an equal opportunity employer because we recognize that a diverse organization begins with a diverse candidate pool. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability status, or marital status.