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Business Agility Process Improvement & Operations - Principal Analyst

Business Agility Process Improvement & Operations - Principal Analyst

Liberty Mutual InsurancePortsmouth, NH, US
27 days ago
Job type
  • Full-time
Job description

Overview

s, Leader Sessions, Town Halls, and other communications / events.

  • Pull and publish Shine reports and other regular operational publications.
  • Collaborate with product owners, Scrum Masters, engineering, and stakeholders to prioritize and implement changes.
  • Train teams on process changes and best practices and support change adoption; perform impact analysis and stakeholder management using change frameworks (Prosci / ADKAR recommended).

Preferred Qualifications :

  • 3+ years in process, operations, or product / BA analysis (or equivalent).
  • Strong analytical skills with advanced proficiency in Microsoft Excel (pivot tables, complex formulas) and data-driven decision making.
  • Demonstrated experience in continuous improvement, process analysis, or operational excellence; able to conduct data quality audits.
  • Hands-on experience with JIRA (creating / maintaining agile workflows and boards) and managing tool configurations.
  • Experience using Microsoft Teams and SharePoint, including building SharePoint lists and basic automation with Power Automate / MS Flow.
  • Familiarity with agile frameworks and experience facilitating retrospectives.
  • Excellent communication, stakeholder management, and change management skills; able to produce clear PowerPoint presentations and decision collateral.
  • Proven ability to translate process gaps into actionable plans and communicate impacts across levels.
  • Nice to have :

  • Experience building dashboards in Power BI and presenting findings in PowerPoint.
  • Experience with SQL, data visualization tools, or advanced analytics.
  • Experience with Lucid or similar process / product collaboration and diagramming tools.
  • Familiarity with Shibumi and myLiberty or equivalent portfolio / program management tools; experience pulling and managing Shibumi data and users.
  • Familiarity with RPA or automation tools (UiPath) and process improvement certifications (Lean Six Sigma green belt).
  • Formal change management training or experience implementing Prosci / ADKAR approaches.
  • Prior experience administering Shibumi at a program level (. Schema changes, dashboard build, funding, .
  • Core competencies :

  • Data analysis and reporting (Excel, pivot tables, SQL, Power BI).
  • Process mapping and documentation (Lucid, Visio).
  • Tool configuration and automation (JIRA, SharePoint, Power Automate, UiPath).
  • Program / project management skills (planning, sizing, tracking, reporting).
  • Strong written and verbal communication; PowerPoint storytelling for leaders and stakeholders.
  • Stakeholder engagement, facilitation, and change impact analysis.
  • Qualifications

  • Displays strong research, problem solving, analytical, and critical thinking skills
  • Advanced business operations knowledge to include understanding the function`s value chain and market conditions
  • Advanced influencing, relationship management & presentation skills
  • Strong ability to support change and impart value within an organization
  • Strong project management skills as part of implementing business process changes
  • Advanced knowledge of available data sources, strengths and shortcomings
  • May also be relevant based on the particular needs of the position : Advanced knowledge of Excel and strong knowledge of database software
  • Solid knowledge of business intelligence tools
  • Competencies typically acquired through a Bachelor`s degree or equivalent experience in addition to 6+ years of relevant experience to include business analysis work
  • Advanced degree preferred
  • About Us

    Pay Philosophy : The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and / or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

    As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

    At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

    We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.

    We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit :

    Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

    Fair Chance Notices

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