Field Service Technician

Founded in 1969, Metro Sales Inc. built its name selling office supplies and equipment within the Twin Cities market. We have grown to become one of the largest office technology providers in the Midwest. Today, MSI Metro Sales Inc., a 100% Employee-Owned Company, is an industry leading hardware, software, and managed services provider.

MSI Metro Sales Inc. is seeking an Employee-Owner, Field Service Technician to add to our Rochester, MN team. This customer facing role will travel within their assigned territory to install, maintain, troubleshoot, or repair MSI Metro Sales Inc. equipment while delivering exceptional customer service. Responsibilities:

• Install, Maintain, Troubleshoot and Repair Equipment within a specified territory.
• Schedule service calls with clients.
• Maintain and properly document inventory and required service paperwork.
• Punctuality is key in service, it is critical to maintain accurate, on-time scheduled appointments.
• Adhere to MSI Metro Sales, Inc.’s service policies and procedures.
• Provide technical support for all certified equipment on Client’s site.
• Complete assigned training and certifications.
• May lift, push, pull up to 50lbs occasionally.
• Perform other responsibilities as assigned.

Minimum Qualifications:

• High school diploma or equivalent.
• Comptia Net+ or equivalent
• Clean driving record.
• Valid Drivers License.
• Participate in the After-Hours Service Program.
• Strong interpersonal and communication skills.
• Ability to organize and schedule time effectively.

Preferred Qualifications:

• Electro-mechanical troubleshooting experience.

What We Offer:

• Medical, Dental and Vision Insurance
• 401K + Match
• Employee Stock Ownership Plan (ESOP)
• Short- and long-term disability program
• Life Insurance
• Educational Development benefits
• PTO
• Company car

Typical First Year Expectations DOE: $18+ per hour + Incentive program MSI Metro Sales Inc. Vision:
Our Employee-Owners drive the success of the company. We strive to create an environment that offers challenging, stimulating and financially rewarding opportunities. Join us where you can learn and grow to your full potential.

MSI Metro Sales Inc. is an Equal Opportunity Employer. We will provide equal opportunity regardless of race, religion, color, national origin, sex, age, marital status, disability, familial status, sexual orientation, gender identity, status with regard to public assistance or any other protected by applicable federal, state, or local law.