Customer Service Representative

Arrow Sanitary , a Waste Connections company, is looking for a Customer Service Representative to work in our Call Center in Portland, OR!

Schedule is Monday - Friday

Shift is 8 : 00 AM to 5 : 00 PM

Starting wage is $21.00 / hour with a $.50 increase after 6-months of employment.

Safety Sensitive : No

DUTIES AND RESPONSIBILITIES :

• Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
• Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
• Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
• Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
• Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
• Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.
• Cover for the reception desk when necessary.

WORKING CONDITIONS AND PHYSICAL EFFORT :

MINIMUM JOB REQUIREMENTS :

To be considered for any of our current openings you must complete an application at www.wasteconnections.com .

Application information and additional instructions can be found once you select your position of interest.

We offer excellent benefits including : medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future". A link to our benefits overview can be found here : https : / / careers.wasteconnections.com / us / en / benefits

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.