Social Services Manager

Social Services Manager

The New Hanover County Senior Resource Center is seeking a dynamic and experienced leader to join our team as the Social Services Manager. This key leadership position plays a vital role in advancing the County's mission to support older adults, caregivers, and families through high quality, person-centered programs and services.

The Social Services Manager provides strategic oversight, supervision, and evaluation of the Life Enrichment Program (LEP), which includes but is not limited to Social Work Services, Older Adult Mental Health, Family Caregiver Support, Options Counseling, Prescription Assistance, and the Home Repair Program. This position also assists in the long-term planning and implementation for the New Hanover County Master Aging Plan (MAP) and leads collaboration with a wide network of community partners.

Essential Duties include :

• Provide leadership, direction, and evaluation for Life Enrichment Program staff and services.
• Implement and monitor program requirements, guidelines, and performance standards related to multiple funding sources.
• Prepare, manage, and monitor program budgets; assist with grant writing and reporting; and ensure fiscal accountability and compliance.
• Prepare monthly reports and annual grant related reports.
• Conduct internal quality assurance reviews to maintain high standards of service delivery and data accuracy.
• Lead staff development by assessing training needs, coaching employees, and conducting performance evaluations.
• Foster effective relationships with clients, families, community organizations, and county partners through communication, collaboration, and outreach.
• Serve on the NHC Aging and Adult Services Multi-Disciplinary Team and act as a Dementia Friends Champion to promote awareness and education.
• Prepare and present written, statistical, and oral reports; oversee data entry and reporting through ServTracker, Aging Resource Management System (ARMS), The Pharmacy Connection, and CureMD.
• Participate in countywide strategic initiatives and contribute to the ongoing implementation and evaluation of the Master Aging Plan.

Knowledge, Skills, or Abilities :

The ideal candidate is a collaborative, compassionate, excellence communicator, and strategic leader who thrives in a fast-paced environment and is passionate about improving quality of life for older adults and caregivers. This person values teamwork, data-driven decision-making, and meaningful community engagement to advance the county's vision of being a great place to age, live, and thrive.

New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship, and accountability guide the way we conduct ourselves and deliver services to our customers. New Hanover County celebrates diversity in our employees' backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.

Hours : Monday - Friday 8 : 00 a.m. - 5 : 00 p.m. Must be available to report for emergency work assignment during emergency situations.

Employment Type : Full time, non-exempt

Salary Information : The salary range for this position is $79,291 - $134,795 plus a competitive benefits package. Salary will be determined based on qualifications, internal equity, budget, and market considerations.

New Hanover County offers :

New Hanover County is an Equal Opportunity Employer.

New Hanover County offers a competitive benefits package designed to encourage and support your health, well-being, and productivity to include :

Benefit options for eligible positions include medical, dental, elective supplemental insurance options including short-term disability, vision, flexible spending accounts, voluntary term life, cancer, accident, and critical illness policies.

Employees who elect medical and dental insurance within the specified timelines provided during on-boarding, will have coverage effective on their date of hire.

For more information about New Hanover County benefit options, including our benefit rates, please click here.

All positions listed as temporary, casual part time, volunteer, and intern are not eligible to receive benefits. Part-time position with fewer than 20 scheduled hours per week will not include benefits.

Please select your highest level of education from the following choices.

If you indicated having a degree in a field related to Social Work or Human Services, what is the field and how is it related?

Indicate the length of your professional-level work experience in social work or a related human services field :

Do you have experience working with senior adults?

Please indicate the programs in which you have had work experience.

How many years of supervisory experience do you have?

Do you have a valid North Carolina Driver's license?

Are you eligible to obtain a NC Driver's License?

Have you had your driver's license suspended or revoked for any reason